About Company
Trust Merchant Bank (TMB) is a leading commercial bank in the Democratic Republic of Congo, committed to providing innovative and accessible financial services to individuals, businesses, and corporate clients. With a robust network of branches across the country, TMB plays a crucial role in fostering economic growth and financial inclusion. We pride ourselves on our client-centric approach, cutting-edge technology, and a dedicated team of professionals who uphold the highest standards of integrity and service excellence. Join a dynamic organization that values its employees and offers significant opportunities for professional development and career advancement within a thriving financial sector.
Job Description
Are you meticulously organized, detail-oriented, and possess a strong commitment to accuracy? Trust Merchant Bank (TMB) is seeking a dedicated and proactive Office Clerk with a focus on Filing & Records to join our esteemed team in Likasi, Haut-Katanga Province. In the fast-paced environment of banking, efficient management of documents and records is paramount to our operational success and compliance. This vital role is ideal for an individual who thrives in a structured setting and understands the critical importance of maintaining comprehensive, confidential, and easily retrievable records.
As an Office Clerk specializing in Filing & Records, you will be instrumental in ensuring the smooth flow of information within our branch. Your primary responsibility will involve the systematic organization, storage, and retrieval of various banking documents, client files, and administrative records. This includes everything from client agreements and transaction slips to internal memos, human resource documents, and regulatory reports. You will work closely with different departments, providing essential support that underlies our operational efficiency and regulatory adherence. This role is more than just filing; it’s about being the backbone of our information management system, ensuring that critical data is always secure, accurate, and accessible when needed.
This position requires someone with an exceptional eye for detail, a solid understanding of confidentiality protocols, and the ability to manage multiple tasks effectively in a busy office environment. You will be responsible for creating new files, accurately indexing and labeling documents, updating existing records, archiving inactive documents according to established retention policies, and maintaining a secure and accessible filing system, both physical and digital. Furthermore, you will assist with data entry tasks, scanning documents, and ensuring data integrity across various platforms. Your contribution will directly impact our ability to serve our clients efficiently, support internal operations, and comply with stringent national and international banking standards. We are looking for an individual who is not only proficient in administrative tasks but also eager to learn and adapt to evolving systems and procedures. If you are eager to start or advance your career in the financial sector and are passionate about precision and order, we encourage you to apply and become a key part of TMB’s commitment to excellence. This role offers an excellent opportunity to gain invaluable experience within a leading financial institution and contribute to a team that values precision, security, and exceptional service. We foster a collaborative environment where initiative and dedication are recognized and rewarded.
Key Responsibilities
- Manage and organize physical and digital files, including creating new files, updating existing records, and archiving inactive documents.
- Implement and maintain efficient filing systems to ensure easy retrieval of documents.
- Ensure the strict confidentiality and security of all client and bank records.
- Scan, photocopy, and bind documents as required for various departments.
- Assist with data entry and verification, maintaining accuracy in all data-related tasks.
- Retrieve documents upon request from authorized personnel, ensuring proper tracking.
- Adhere to company policies and regulatory guidelines regarding document retention and destruction.
- Support general office administration tasks, including managing office supplies related to filing, and assisting with mail distribution.
- Identify and correct discrepancies in records, ensuring data integrity.
- Participate in periodic audits of filing systems and records to maintain compliance.
Required Skills
- Proven experience in an administrative or office clerk role, ideally with a focus on records management.
- High school diploma or equivalent.
- Exceptional organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail and accuracy.
- Ability to handle confidential information with discretion and integrity.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- A diploma or degree in office administration, library science, or a related field.
- Familiarity with banking operations and regulatory compliance.
- Experience with electronic document management systems (EDMS).
- Fluency in French and Lingala.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Opportunities for professional development and career growth within TMB.
- Paid time off and holidays.
- A supportive and collaborative work environment.
- Contribution to a leading financial institution shaping the economic future of DRC.
How to Apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter outlining their qualifications and experience, via our official careers portal. Please click on the application link below to proceed. Ensure your application clearly demonstrates your suitability for this role.