About Company
Admiral Group plc is a UK-based financial services company, specialising in car insurance, home insurance, travel insurance, and other financial products. Founded in 1993, Admiral has grown to become one of the largest insurers in the UK, with a global presence. We pride ourselves on our unique culture, fostering a supportive, inclusive, and fun work environment where our colleagues are at the heart of everything we do. We believe in growth, innovation, and providing exceptional service to our millions of customers worldwide.
Job Description
Are you a skilled and passionate IT professional looking for an exciting new chapter in your career? Do you dream of contributing your expertise to a dynamic, forward-thinking organisation in the heart of Cardiff, UK? Admiral Group is seeking a dedicated and proactive IT Support Specialist to join our thriving technology team. This is a unique opportunity for individuals who require visa sponsorship, as we are committed to considering talented international candidates to enrich our diverse workforce.
As an IT Support Specialist, you will be the first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of our IT infrastructure. Your day-to-day will involve diagnosing and resolving hardware and software issues, managing user accounts, and supporting a wide range of applications and systems critical to our business. We operate in a fast-paced environment where problem-solving skills, a customer-first approach, and a commitment to continuous learning are highly valued. You’ll be part of a supportive team that encourages collaboration, personal development, and career progression.
We are looking for someone with a strong foundation in IT support, an eagerness to tackle challenges, and excellent communication skills. If you’re ready to make a significant impact, grow your career in a vibrant city, and be part of a company that truly cares about its people, then this role is for you. We understand the complexities of relocating and establishing a career in a new country, and for highly skilled candidates requiring sponsorship, Admiral Group is committed to considering applications and supporting the visa process where eligible and appropriate, demonstrating our dedication to building a diverse and talented workforce from around the globe. This role represents a fantastic opportunity for an international professional looking to establish their career in the UK’s vibrant tech scene within the financial services sector.
Key Responsibilities
- Provide first and second-line technical support to internal users, resolving hardware, software, and network issues efficiently.
- Install, configure, and maintain workstations, laptops, mobile devices, and peripherals.
- Manage user accounts, permissions, and access rights within Active Directory and other systems.
- Troubleshoot and resolve issues related to operating systems (Windows, macOS), productivity suites (Microsoft 365), and various business applications.
- Document all support activities, resolutions, and procedures accurately in the IT service management system.
- Assist with IT asset management, including inventory tracking and lifecycle management.
- Collaborate with other IT teams to escalate complex issues and contribute to project work when required.
- Provide excellent customer service, ensuring a positive user experience and effective communication.
- Participate in on-call rotations or scheduled out-of-hours support as needed.
Required Skills
- Proven experience in an IT Support or Helpdesk role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft 365 suite (Outlook, Word, Excel, Teams).
- Familiarity with Active Directory for user and group management.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with hardware troubleshooting and repair (laptops, desktops, printers).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Ability to work effectively both independently and as part of a team.
- Fluent in English (written and spoken).
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification.
- ITIL Foundation certification.
- Experience with macOS and Apple hardware.
- Familiarity with remote support tools and methodologies.
- Knowledge of scripting (e.g., PowerShell) for automation.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and bonus scheme.
- Generous holiday allowance.
- Pension scheme with company contributions.
- Private Medical Insurance.
- Share scheme opportunity.
- Free gym membership on-site.
- Subsidised canteen and coffee shops.
- Comprehensive training and development programs.
- Opportunities for career progression.
- A vibrant and supportive company culture.
- Employee assistance program.
- Cycle to work scheme.
How to Apply
If you are ready to take on this exciting challenge and contribute to a leading financial services company, we encourage you to apply directly through our careers portal. Please click on the application link below to submit your CV and cover letter. We look forward to reviewing your application!