About Company
Maman Mobutu Supermarket is a well-established and trusted retail destination proudly serving the vibrant community of Uvira, South Kivu Province. For many years, we have been committed to providing our customers with an extensive selection of quality products, fresh groceries, and essential household items at competitive prices. Our continued success is built on a strong foundation of delivering exceptional customer service, fostering a friendly and welcoming shopping environment, and deeply understanding the diverse needs of our local clientele. We firmly believe in cultivating a supportive and respectful workplace where every team member is highly valued, empowered, and provided with opportunities for personal and professional growth. Join our dedicated team and become an integral part of a company that genuinely makes a positive difference in the daily lives of thousands of families throughout Uvira. We pride ourselves on being more than just a supermarket; we are a community hub where quality and service come first.
Job Description
Are you a customer-focused individual with a keen eye for accuracy and an inherently friendly demeanor? Maman Mobutu Supermarket is actively seeking a dedicated, enthusiastic, and reliable Cashier to join our dynamic and growing team in Uvira, South Kivu Province. As a key member of our frontline staff, you will be the welcoming face of our supermarket, playing a pivotal role in ensuring a consistently smooth, efficient, and pleasant shopping experience for all our valued customers. Your primary responsibilities will include processing transactions accurately and efficiently, meticulously handling various payment methods such as cash, credit/debit cards, and mobile money, and consistently providing exceptional service with every interaction. This essential role demands excellent communication skills, a strong and unwavering attention to detail, and the ability to work effectively and maintain composure in a dynamic, often fast-paced retail environment. If you are highly organized, incredibly reliable, and truly passionate about contributing to a positive and uplifting community shopping experience, we warmly encourage you to submit your application. This presents an excellent opportunity for motivated individuals looking to build a rewarding career in retail and grow alongside a reputable and respected local business. We offer a highly supportive work environment, practical opportunities for valuable skill development, and the chance to be an integral part of a cohesive team committed to serving our community with excellence. Your direct contributions will significantly impact overall customer satisfaction and contribute to the continued success and positive reputation of our store.
Key Responsibilities
- Process customer purchases accurately and efficiently using our advanced Point of Sale (POS) system.
- Handle various payment transactions including cash, credit/debit cards, and mobile money, ensuring precise change and correct payment processing.
- Greet all customers warmly, respond to their inquiries, and provide courteous assistance with product location or store services.
- Maintain a clean, organized, and presentable checkout area at all times to enhance the customer experience.
- Accurately scan all purchased items, carefully bag groceries, and ensure every item is accounted for before completing the transaction.
- Reconcile cash drawers meticulously at the beginning and end of each shift, promptly reporting any discrepancies.
- Strictly adhere to all established store policies and procedures, particularly those pertaining to cash handling, security protocols, and customer service standards.
- Assist proactively with stocking shelves, arranging displays, and maintaining overall store cleanliness and tidiness during downtimes or as needed.
- Collaborate effectively and harmoniously with team members and supervisors to ensure efficient store operations and consistently deliver excellent customer service.
- Stay informed and up-to-date on current promotions, sales events, and customer loyalty programs to accurately inform and assist customers.
Required Skills
- Proven experience of at least 6 months as a Cashier or in a direct customer service role, preferably within a retail or supermarket setting.
- Exceptional mathematical aptitude and meticulous attention to detail for accurate transaction processing and reconciliation.
- Strong and effective communication and interpersonal skills, consistently demonstrating a customer-first attitude.
- Proficient ability to operate a Point of Sale (POS) system and confidently handle various payment methods.
- Highly reliable, punctual, and able to work flexible hours, which may include evenings, weekends, and public holidays.
- Physical capability to stand for extended periods, perform repetitive tasks, and lift moderate weights (e.g., grocery bags) when necessary.
- Demonstrated high level of integrity, honesty, and trustworthiness in handling cash and company assets.
Preferred Qualifications
- Possession of a secondary school diploma or an equivalent educational qualification.
- Familiarity with the local Uvira market dynamics and specific customer preferences.
- Basic understanding of inventory procedures and principles of stock rotation.
- Ability to fluently speak multiple local languages (e.g., Swahili, Mashi, French) is considered a significant advantage.
Perks & Benefits
- A competitive monthly salary package.
- Clear opportunities for professional growth and continuous skill development within a growing company.
- A truly supportive, friendly, and collaborative work environment.
- Exclusive employee discounts on store merchandise.
- Comprehensive training on advanced POS systems and best practices in customer service.
- The chance to make a tangible contribution to a thriving local business and the wider community.
How to Apply
Interested candidates are warmly invited to submit their application by clicking the link provided below. Please ensure your CV thoroughly highlights your relevant experience, skills, and qualifications. We look forward to carefully reviewing your application and potentially welcoming you to our team!