About Company
The Marina Resort Calabar stands as a beacon of hospitality and entertainment in Cross River State, Nigeria. Nestled along the picturesque Calabar River, our resort offers a diverse array of attractions, including a sprawling water park, historical sites, a convention center, and various event spaces. We are a premier destination for both local and international visitors, hosting everything from large-scale conferences and concerts to intimate weddings and corporate retreats. At The Marina Resort, we are committed to delivering unparalleled guest experiences, driven by a dedicated team that embodies professionalism, warmth, and a passion for service excellence. We believe in creating memorable moments, whether through exhilarating leisure activities or flawlessly executed events, making us a cornerstone of Calabar’s tourism and event industry. Join our team and be part of a legacy that celebrates culture, entertainment, and world-class hospitality.
Job Description
Are you a dynamic, customer-focused individual with a passion for creating memorable experiences? The Marina Resort Calabar, a premier destination for leisure, entertainment, and events in the heart of Calabar, is seeking enthusiastic and dedicated Event Ushers to join our vibrant team. As an Event Usher, you will be the welcoming face of our events, playing a crucial role in ensuring a seamless and enjoyable experience for all our guests. This is a fantastic opportunity for individuals who thrive in a fast-paced environment, possess excellent communication skills, and are committed to delivering exceptional service. You will be instrumental in guiding attendees, managing crowd flow, and providing essential support across a diverse range of events, from conferences and concerts to festivals and private functions. We are looking for individuals who are reliable, proactive, and have a natural flair for hospitality, ready to contribute to the success and positive reputation of our esteemed resort. This part-time, on-site role offers flexible hours, making it ideal for those seeking to balance work with other commitments while gaining invaluable experience in the events and hospitality sector. You will be interacting with a diverse clientele, representing The Marina Resort Calabar with professionalism and a friendly demeanor at all times. Your ability to anticipate needs, resolve minor issues gracefully, and maintain a positive attitude under pressure will be key to your success and the overall triumph of each event.
Key Responsibilities
- Warmly greet and welcome guests upon their arrival at events.
- Direct guests to their designated seats, sections, and various facilities (restrooms, exits, concessions).
- Provide accurate event-related information, schedules, and guidance to attendees.
- Monitor guest flow and manage crowd control to ensure safety and an orderly environment.
- Assist with ticket scanning, wristband distribution, and access control as required.
- Address guest inquiries and resolve minor issues or complaints professionally and efficiently.
- Collaborate closely with event organizers, security, and other staff members to ensure smooth operations.
- Maintain a clean and organized event space throughout the duration of the event.
- Be knowledgeable about emergency procedures and assist in guiding guests during evacuations or other incidents.
- Represent The Marina Resort Calabar with a positive and professional attitude at all times.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and a friendly demeanor.
- Ability to work effectively in a fast-paced and dynamic environment.
- Strong problem-solving skills and ability to think on your feet.
- High level of professionalism and integrity.
- Ability to stand and walk for extended periods.
- Attention to detail and a proactive approach.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a customer service, hospitality, or event staff role.
- Knowledge of basic first aid and emergency response procedures.
- Ability to communicate in multiple languages (e.g., Efik, French) is a plus.
- Experience with ticketing systems or access control technology.
- A passion for events, entertainment, or tourism.
Perks & Benefits
- Flexible working hours to accommodate personal schedules.
- Opportunity to work at exciting and diverse events.
- Gain valuable experience in the hospitality and events industry.
- Networking opportunities with industry professionals.
- Supportive and dynamic team environment.
- Employee discounts on resort amenities (subject to policy).
How to Apply
If you are an enthusiastic individual looking to make a significant impact at Calabar’s premier resort, we encourage you to apply! Please click on the link below to submit your application, including your resume and a brief cover letter outlining your experience and why you are the ideal candidate for this role. We look forward to hearing from you!