About Company
Union Bank of Nigeria Plc is a leading financial institution with a rich heritage of over 100 years. Renowned for its commitment to delivering secure, innovative, and customer-centric banking solutions, Union Bank plays a pivotal role in Nigeria’s economic landscape. We are a forward-thinking institution dedicated to fostering financial inclusion and empowering communities across the nation. Our values of integrity, respect, and service excellence drive everything we do, creating a work environment where employees can thrive, grow, and make a tangible impact. We continually strive to redefine banking by leveraging technology and cultivating a deep understanding of our customers’ evolving needs. Joining Union Bank means becoming part of a legacy of trust and innovation, contributing to a future of seamless financial experiences for millions of Nigerians. We believe in nurturing talent and providing ample opportunities for our team members to achieve their full potential.
Job Description
Are you an enthusiastic, customer-focused individual with a keen eye for detail and a passion for service? Union Bank is seeking a dedicated Teller to join our dynamic team in Ikot Ekpo, Calabar. This is an exciting opportunity for someone ready to contribute to a century-old legacy of banking excellence and make an immediate impact within a pivotal customer-facing role. As a Teller, you will be the primary point of contact for our valued customers, acting as the face of Union Bank and providing exceptional front-line service. Your core responsibilities will involve processing a wide array of financial transactions accurately and efficiently, meticulously handling cash, and acting as a trusted resource for customer inquiries. You will play a crucial role in maintaining our esteemed reputation for reliability and outstanding customer satisfaction, ensuring every interaction is positive, professional, and compliant with bank standards. We are looking for individuals who are not only adept with numbers and precise in their work but also possess excellent communication skills, a genuine desire to assist others, and a proactive approach to problem-solving. This role demands a high level of integrity, a strong work ethic, and the ability to operate effectively and calmly in a fast-paced environment. If you are eager to launch or further your career in the vibrant banking sector with a reputable and forward-thinking institution, and you meet the qualifications outlined below, we strongly encourage you to apply. Union Bank offers a supportive work environment, robust opportunities for professional growth, and the chance to be part of a team that is actively redefining banking in Nigeria.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and cheque cashing.
- Maintain and balance cash drawer daily, ensuring accuracy and strict adherence to bank policies and procedures.
- Identify customer needs and effectively cross-sell appropriate bank products and services.
- Resolve customer inquiries and issues promptly, courteously, and professionally.
- Maintain strict confidentiality of customer information and all bank records.
- Adhere to all bank policies, operational procedures, and regulatory requirements, including anti-money laundering (AML) protocols.
- Assist customers with account opening processes and provide clear guidance on various banking services.
- Verify customer identities and transaction authenticity to prevent fraud and ensure security.
- Operate banking software and equipment effectively and troubleshoot minor issues.
- Contribute actively to a positive, collaborative, and results-oriented team environment.
- Educate customers on alternative banking channels such as ATMs, mobile banking, and internet banking.
Required Skills
- Exceptional customer service and strong interpersonal skills.
- Superior mathematical aptitude and meticulous attention to detail.
- Proven proficiency in cash handling and balancing procedures.
- Excellent verbal and written communication skills in English.
- Ability to work accurately, efficiently, and calmly under pressure.
- Demonstrated high level of integrity, trustworthiness, and professionalism.
- Basic computer literacy, including experience with Microsoft Office Suite and ability to learn banking software rapidly.
- Strong problem-solving abilities and a proactive, solutions-oriented approach.
Preferred Qualifications
- Ordinary National Diploma (OND), Higher National Diploma (HND), or Bachelor of Science (B.Sc.) in Banking & Finance, Accounting, Business Administration, or a related field.
- Previous experience (at least 6 months) as a bank teller or in a similar cash-handling customer service role.
- Familiarity with Union Bank's products, services, and operational procedures.
- Knowledge of banking regulations and compliance standards in Nigeria.
- Ability to speak local languages relevant to Calabar (e.g., Efik, Ibibio) is a significant advantage.
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Comprehensive health insurance coverage for employees.
- Robust pension scheme and other retirement benefits.
- Extensive opportunities for professional development, training, and career advancement within a leading financial institution.
- Employee banking benefits and preferential rates.
- A supportive, inclusive, and dynamic work environment.
- Generous paid time off and public holidays.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and clearly highlights your relevant experience, skills, and qualifications that align with this role. We look forward to reviewing your application!