About Company
Kapahulu Dental Care is a well-established and respected dental practice serving the Kapahulu community in Honolulu, Hawaii. Our mission is to provide exceptional, compassionate, and personalized dental care to every patient in a comfortable and welcoming environment. We are dedicated to promoting optimal oral health through advanced techniques, patient education, and a commitment to excellence. Our team believes in fostering long-term relationships with our patients, built on trust, respect, and open communication. We pride ourselves on creating a supportive and friendly atmosphere not only for our patients but also for our valued team members.
Job Description
Are you an organized, friendly, and detail-oriented individual looking to be the cornerstone of a thriving dental practice? Kapahulu Dental Care is seeking a dedicated Office Assistant to join our administrative team in Kapahulu, Honolulu. We are a patient-centered practice committed to providing exceptional dental care in a welcoming and comfortable environment. This isn’t just a job; it’s an opportunity to become an integral part of a team that genuinely cares about its community and the well-being of its patients.
As our Office Assistant, you will be the first point of contact for many of our patients, setting the tone for their entire experience. Your role is crucial in ensuring the smooth daily operations of our front office. You will manage schedules efficiently, handle patient inquiries with empathy and professionalism, process essential paperwork with meticulous attention to detail, and maintain an organized and efficient administrative flow that supports both our clinical and patient care teams. Beyond the technical tasks, your warm demeanor, positive attitude, and excellent communication skills will contribute significantly to creating a positive and reassuring atmosphere for everyone who walks through our doors, from first-time visitors to our long-standing patients.
This position demands a proactive approach to office management. You’ll be responsible for scheduling appointments, confirming patient visits, verifying insurance information, and ensuring that all necessary patient forms are completed and accurately filed. You will also assist with general office tasks such as maintaining supply inventory, organizing patient records, and handling incoming and outgoing communications. The ability to multitask effectively in a fast-paced environment while maintaining a calm and professional demeanor is key to success in this role. We pride ourselves on fostering a supportive and collaborative work environment where every team member’s contribution is valued and recognized. We believe that a happy and efficient administrative team directly translates to a better experience for our patients.
If you possess a proactive attitude, a passion for helping others, a commitment to accuracy, and a desire to work in a reputable dental practice known for its compassionate care, we encourage you to apply. This role offers the chance to grow your administrative skills within a healthcare setting and become a vital link between our patients and our dedicated dental professionals. Join Kapahulu Dental Care and help us continue to deliver the highest standard of dental health services to the Kapahulu community and beyond. We look forward to welcoming a new team member who shares our dedication to excellence and patient satisfaction.
Key Responsibilities
- Greet and welcome patients and visitors in a friendly and professional manner.
- Schedule and confirm patient appointments, managing the daily schedule efficiently.
- Answer incoming calls, respond to inquiries, and direct calls as appropriate.
- Collect and verify patient information, including insurance details.
- Process patient paperwork, update records, and maintain accurate filing systems (both digital and physical).
- Handle patient billing, process payments, and explain financial policies.
- Maintain a clean, organized, and welcoming front office area.
- Manage office supplies inventory and place orders as needed.
- Assist with other administrative tasks to support the dental team.
- Ensure patient confidentiality and adhere to all HIPAA regulations.
Required Skills
- Proven experience as an Office Assistant, Administrative Assistant, or similar role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time management skills with attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Professional and friendly demeanor with a strong customer service orientation.
- High school diploma or equivalent.
Preferred Qualifications
- Experience in a dental or medical office setting.
- Knowledge of dental software (e.g., Dentrix, Eaglesoft).
- Familiarity with dental insurance processes and billing.
- Associate’s degree or relevant certification in office administration.
Perks & Benefits
- Competitive hourly wage.
- Medical and dental insurance coverage.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development.
- A supportive and friendly work environment.
- Employee discounts on dental services.
How to Apply
To apply for this exciting opportunity, please click on the application link below. Please include a resume and a brief cover letter outlining your relevant experience and why you are interested in joining Kapahulu Dental Care. We look forward to reviewing your application!