About Company
A.W. Lymn The Family Funeral Service stands as a beacon of compassionate care and unwavering support for families in Nottingham and the surrounding areas. With a heritage spanning over 100 years and five generations, we are a truly independent, family-run business dedicated to upholding the highest standards of professional and personal service. We pride ourselves on our deep roots within the community, offering a respectful and dignified approach to funeral arrangements. Our mission is to provide comfort and guidance during the most challenging times, ensuring every family receives a service tailored to their unique needs and wishes. Joining A.W. Lymn means becoming part of a close-knit family, where empathy, integrity, and meticulous attention to detail are not just values, but the very essence of our daily operation. We foster a supportive work environment where every team member is valued for their contribution to our profound purpose.
Job Description
Are you an exceptionally organised, proactive, and people-focused professional looking to take the reins of a dynamic office environment? A.W. Lymn The Family Funeral Service is seeking a dedicated and experienced Office Manager – Staff & Operations to become the lynchpin of our Bulwell branch. This pivotal full-time role is much more than just administration; it’s about creating an efficient, supportive, and harmonious operational hub that underpins our crucial services.
As our Office Manager, you will be instrumental in ensuring the smooth daily running of our busy office, coordinating a wide array of administrative and operational functions. You will be the first point of contact for many, managing everything from incoming communications and scheduling to overseeing supplies and facilities. Beyond the tangible tasks, a significant part of your role will involve supporting our compassionate team. This includes HR-related administrative duties, onboarding new staff, coordinating training, and fostering a positive and productive work culture that reflects our family values. You will be a champion for efficiency, continuously identifying opportunities to streamline processes and implement best practices to enhance our operational effectiveness.
We are looking for someone who thrives in a varied role, capable of balancing multiple priorities with grace and precision. You will be responsible for ensuring our office infrastructure supports our team’s ability to deliver exemplary service, managing vendor relationships, and overseeing basic financial reconciliation. Your leadership will be crucial in guiding administrative staff, delegating tasks effectively, and ensuring compliance with all relevant regulations. This role requires a blend of astute organisational skills, a keen eye for detail, and an empathetic approach to staff management. If you are passionate about creating an environment where professionalism meets compassion, and where your operational expertise directly contributes to a meaningful community service, we encourage you to apply. This is an opportunity to make a tangible difference within a respected, long-standing local business.
Key Responsibilities
- Oversee and manage daily office operations, ensuring efficiency and smooth workflow.
- Manage administrative staff, including training, scheduling, performance monitoring, and fostering team cohesion.
- Develop and implement office policies and procedures to improve operational effectiveness.
- Manage office budgets, track expenses, and oversee basic financial reconciliation.
- Handle facilities management, including maintenance, repairs, and liaison with service providers.
- Administer HR-related tasks such as onboarding new employees, maintaining personnel records, and coordinating staff training and development.
- Manage office supplies, equipment inventory, and procurement processes.
- Act as the primary point of contact for internal and external communications, including phone calls, emails, and visitors.
- Organise and schedule meetings, appointments, and company events.
- Prepare reports, presentations, and correspondence as required by senior management.
- Ensure compliance with health and safety regulations and other relevant legislative requirements.
- Identify and implement opportunities for process improvement and technological integration within the office.
Required Skills
- Proven experience as an Office Manager or in a similar senior administrative role.
- Exceptional organisational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office management software.
- Strong leadership and team management abilities.
- Excellent written and verbal communication skills.
- High level of attention to detail and accuracy.
- Ability to multitask and prioritise in a fast-paced environment.
- Problem-solving aptitude with a proactive approach.
- Discretion and confidentiality when handling sensitive information.
Preferred Qualifications
- A degree or professional qualification in Business Administration, Office Management, Human Resources, or a related field.
- Experience within the funeral services, healthcare, or similar sensitive service industries.
- Knowledge of basic accounting principles and budget management.
- Familiarity with HR best practices and employment law.
- Certification in project management or a related area.
Perks & Benefits
- Competitive salary package.
- Company pension scheme.
- Generous annual leave allowance.
- Opportunities for professional development and continuous learning.
- Supportive and empathetic work environment.
- Contribution to a highly respected and community-focused family business.
- Employee assistance program.
How to Apply
Interested candidates are encouraged to submit their CV and a compelling cover letter outlining their suitability for this role. Please click on the application link below to apply directly.