About Company
Central Pacific Bank is one of Hawaii’s leading financial institutions, with a rich history of serving the islands for over 65 years. We are deeply committed to fostering the economic well-being and vibrant community spirit of Hawaii. Our mission is to provide exceptional financial services and build enduring relationships with our customers, helping them achieve their dreams. We pride ourselves on a culture of excellence, integrity, and aloha, where every employee is valued and empowered to make a significant impact. We believe in investing in our people, offering robust opportunities for growth, learning, and professional development within a supportive and collaborative environment. Joining Central Pacific Bank means becoming part of a ‘ohana (family) dedicated to our customers, our community, and each other.
Job Description
We are seeking a highly motivated, organized, and customer-focused Administrative Officer to manage our Front Office operations in Honolulu. This pivotal role serves as the first point of contact for our valued clients and visitors, embodying the welcoming spirit and professional image of Central Pacific Bank. As an Administrative Officer – Front Office, you will be instrumental in creating an exceptional initial experience, ensuring smooth daily operations, and providing comprehensive administrative support to various departments. You will be responsible for managing incoming communications, coordinating schedules, maintaining office efficiency, and handling a variety of clerical and administrative tasks with precision and discretion. This role requires an individual who thrives in a fast-paced environment, possesses impeccable communication skills, and demonstrates a proactive approach to problem-solving. If you are a detail-oriented professional with a passion for delivering outstanding service and contributing to a positive work environment, we invite you to join our ‘ohana and help us continue to build trust and foster prosperity across Hawaii.
Key Responsibilities
- Serve as the primary point of contact for all incoming visitors and clients, providing a warm, professional welcome and directing them appropriately.
- Manage and screen incoming phone calls, emails, and correspondence, prioritizing and routing communications effectively.
- Oversee the front office area, ensuring it remains tidy, professional, and fully stocked with necessary supplies.
- Schedule and coordinate meetings, appointments, and conference room bookings, managing calendars for key personnel as needed.
- Prepare, edit, and distribute various documents, presentations, and reports with accuracy and attention to detail.
- Maintain organized filing systems, both physical and digital, ensuring easy retrieval of important information.
- Assist with basic accounting tasks, such as processing invoices, expense reports, and petty cash management.
- Coordinate travel arrangements and logistics for staff, including booking flights, accommodations, and transportation.
- Act as a liaison between the front office and other internal departments, facilitating smooth information flow.
- Handle incoming and outgoing mail and packages, ensuring timely distribution and dispatch.
- Implement and maintain office policies and procedures to ensure operational efficiency.
- Provide general administrative support to senior management and other team members as required.
Required Skills
- Minimum of 2 years of experience in an administrative, front office, or executive assistant role.
- Exceptional verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and strong computer literacy.
- Excellent organizational and time management abilities, with a keen eye for detail.
- Demonstrated ability to multitask, prioritize, and manage a dynamic workload effectively.
- Strong interpersonal skills and the ability to interact positively with diverse individuals.
- Proven problem-solving skills and a proactive, resourceful approach to challenges.
- Ability to maintain strict confidentiality and exercise discretion in all matters.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration or a related field.
- Experience working within the financial services industry.
- Familiarity with office management software and communication systems.
- Knowledge of local Hawaiian culture and professional customs.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and paid holidays.
- 401(k) retirement savings plan with company match.
- Opportunities for professional development and career advancement.
- Tuition reimbursement program.
- Employee assistance program (EAP).
- Wellness programs and employee discounts.
- A supportive, inclusive, and 'ohana-centric work environment.
How to Apply
Ready to make a difference at Central Pacific Bank? We encourage all qualified candidates to apply directly through our official careers portal. Click on the application link below to submit your resume and cover letter, detailing your experience and why you are the ideal candidate for this pivotal front office role. We look forward to reviewing your application and potentially welcoming you to our team!