About Company
Logitech designs products that have an everyday place in people’s lives, connecting them to the digital experiences they care about. For more than 40 years, Logitech has created innovative products across various categories—from gaming to video conferencing, keyboards to mice, and more—that help people pursue their passions and enhance their digital interactions. As a company, Logitech is deeply committed to sustainability, fostering diversity, and cultivating an inclusive culture where every voice is heard and valued. Headquartered in Switzerland, Logitech is a recognized global leader driven by design-led innovation, striving to make technology accessible, intuitive, and enjoyable for everyone. Join our dynamic team and contribute to a company that’s consistently shaping the future of human-digital interaction.
Job Description
Are you passionate about technology and eager to kickstart your career in IT support within a globally renowned company? Logitech is seeking a highly motivated and enthusiastic IT Support Specialist to join our thriving team at our innovative campus in Lausanne, Switzerland. This is an unparalleled entry-level opportunity where comprehensive, structured training will be provided from day one, equipping you with all the essential skills, tools, and knowledge required to excel in a dynamic and fast-paced corporate environment. As an IT Support Specialist, you will serve as the crucial first point of contact for our employees, providing vital technical assistance and ensuring the seamless operation of our cutting-edge IT infrastructure. This role is ideally suited for individuals who possess an insatiable desire to learn, a natural aptitude for problem-solving, and outstanding communication skills. You will gain hands-on experience in diagnosing and resolving a wide array of hardware and software issues, efficiently managing user accounts, assisting with critical network connectivity, and providing expert support for various business applications and collaboration tools, all while working with the latest technology in a supportive team setting. If you are a proactive individual who thrives on helping others, is detail-oriented, and is looking for a robust and nurturing environment to rapidly grow your IT expertise, we strongly encourage you to apply. This position offers a unique chance to contribute meaningfully to a global leader, directly impacting our employees’ productivity and enhancing their overall digital experience. The inclusion of Hebrew ‘(תומך/ת IT)’ in the title acknowledges our commitment to a diverse and inclusive work environment, where we celebrate individuals from all backgrounds and linguistic capabilities, although the primary language of technical support and internal communication will be English.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues to internal employees.
- Respond to IT support requests via ticketing system, phone, and in-person, ensuring timely resolution and excellent customer service.
- Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and other peripherals.
- Assist with software installation, configuration, and updates across various operating systems (Windows, macOS).
- Manage user accounts, permissions, and access rights within Active Directory and other corporate systems.
- Support video conferencing equipment and meeting room technology to ensure smooth virtual collaborations.
- Escalate complex issues to senior IT staff or specialized teams when necessary, meticulously documenting all steps taken.
- Participate in IT asset management, including inventory, deployment, and decommissioning of equipment.
- Contribute to the creation and maintenance of IT documentation, knowledge base articles, and user guides.
- Actively participate in training programs to enhance technical skills and stay updated on new technologies.
Required Skills
- Strong interest in information technology and a passion for learning.
- Excellent problem-solving abilities and analytical skills.
- Exceptional communication and interpersonal skills, with a patient and helpful demeanor.
- Basic understanding of computer hardware components and operating systems (Windows, macOS).
- Familiarity with common office software suites (e.g., Microsoft 365, Google Workspace).
- Ability to work effectively both independently and as part of a team.
- Fluency in English (written and spoken).
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus, but not required as training is provided.
- Previous experience in a customer service role is advantageous.
- Basic knowledge of networking concepts (TCP/IP, Wi-Fi).
- Familiarity with IT ticketing systems.
- Proficiency in German or French is a plus, given the Swiss location.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and public holidays.
- Opportunities for professional development and continuous learning, including full training for this role.
- Access to cutting-edge Logitech products and employee discounts.
- A collaborative and inclusive work environment with a diverse global team.
- Modern office facilities in a vibrant innovation hub.
- Company-sponsored social events and team-building activities.
- Contribution to a robust pension plan.
- Relocation assistance for eligible candidates.
How to Apply
If you are excited by this opportunity to launch your IT career with a global leader, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.