About Company
The Mandolay Hotel, a distinguished 4-star boutique establishment located in the heart of Guildford, Surrey, epitomizes luxury and exceptional service. Renowned for its elegant ambiance, sophisticated dining experiences, and versatile event spaces, we pride ourselves on creating memorable stays for every guest. Our commitment to excellence is reflected in every detail, from our meticulously maintained rooms to our attentive, professional staff. We believe that true hospitality comes from a team dedicated to going above and beyond, and we foster an inclusive and supportive environment where every team member is valued and encouraged to grow. Join a hotel that is not just a workplace, but a community passionate about delivering unparalleled guest experiences.
Job Description
Are you seeking an exciting entry point into the vibrant world of hospitality? The Mandolay Hotel is looking for a dedicated and energetic Hotel Laundry Aide to join our exceptional Housekeeping team. This entry-level position is perfect for someone who is reliable, detail-oriented, and eager to contribute to the seamless operation of a high-end hotel. As a Laundry Aide, you will play a crucial role behind the scenes, ensuring that all our linens, towels, and staff uniforms are pristine, fresh, and readily available, directly impacting our guests’ comfort and satisfaction.
No prior experience? No problem! We are committed to your success and will provide comprehensive training to equip you with all the skills needed to excel in this role. You’ll learn the ins and outs of commercial laundry operations, best practices for fabric care, and the importance of maintaining a sterile and organized environment. This is more than just a job; it’s an opportunity to learn valuable skills, become part of a supportive team, and contribute to the luxurious guest experience that defines the Mandolay Hotel. If you thrive in a fast-paced environment and take pride in a job well done, we encourage you to apply and start your career journey with us.
Key Responsibilities
- Sort, wash, dry, fold, and press a variety of laundry items including guest linens, towels, and staff uniforms according to hotel standards and manufacturer instructions.
- Operate commercial washing machines, dryers, and ironing equipment safely and efficiently.
- Inspect all items for stains, damage, or wear, reporting any issues to the supervisor.
- Maintain the cleanliness and organization of the laundry room, including equipment, floors, and storage areas.
- Monitor and replenish laundry supplies, such as detergents, softeners, and stain removers.
- Adhere strictly to all health, safety, and hygiene regulations and procedures.
- Assist the Housekeeping team with linen distribution and collection as needed.
- Report any equipment malfunctions or maintenance needs promptly.
- Contribute to a positive and cooperative working environment within the housekeeping department.
Required Skills
- Ability to follow verbal and written instructions effectively.
- Strong attention to detail and a commitment to high standards of cleanliness.
- Good physical stamina, capable of lifting, bending, and standing for extended periods.
- Reliable, punctual, and a strong work ethic.
- Ability to work effectively both independently and as part of a team.
- Basic communication skills in English.
Preferred Qualifications
- Prior experience in a laundry or housekeeping role (though not required for entry-level).
- Understanding of basic fabric care and stain removal techniques.
- Flexibility to work various shifts, including weekends and holidays.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive on-the-job training.
- Complimentary staff meals during shifts.
- Provided uniform and laundry service.
- Generous holiday allowance.
- Employee discounts on hotel services.
- Supportive and friendly team environment.
- Opportunities for career development within the hospitality sector.
How to Apply
Ready to launch your career in hospitality? We invite you to become a valued member of the Mandolay Hotel team. Please click on the application link below to submit your CV and a brief cover letter outlining your interest in this role.