About Company
Paystack is a leading technology company that builds payments tools to help businesses grow in Africa and beyond. We believe that Africans should be able to make and accept payments easily, so we build the tools to make it happen. Founded in 2015 and acquired by Stripe in 2020, Paystack has been at the forefront of revolutionizing online payments across the continent. We empower businesses of all sizes, from ambitious startups to established enterprises, with secure, reliable, and user-friendly payment solutions. Our mission is to accelerate the shift to a cashless society and enable economic prosperity by providing a robust digital payments infrastructure. We foster a vibrant, inclusive, and challenging work environment where innovation is celebrated, and every team member contributes to our collective success. Joining Paystack means becoming part of a diverse, global team dedicated to solving complex problems and making a tangible impact on the digital economy of Africa.
Job Description
Are you passionate about helping businesses thrive? Do you possess a natural knack for communication, problem-solving, and building lasting relationships? Paystack is searching for an enthusiastic and driven Entry-Level Customer Success Manager to join our growing team in Ediye, Calabar. This is an incredible opportunity for a budding professional to kickstart a career in the dynamic world of FinTech and customer advocacy. As an Entry-Level Customer Success Manager, you will be the bridge between Paystack and our valued customers, primarily small to medium-sized businesses, guiding them through their journey with our payment solutions. You will play a crucial role in ensuring our customers not only adopt but also maximize the value they get from Paystack’s products. Your day-to-day will involve onboarding new users, providing proactive support, troubleshooting basic issues, and identifying opportunities for customers to utilize more of Paystack’s features. We’re looking for someone who is eager to learn, adaptable, and genuinely enjoys helping others succeed. You’ll gain hands-on experience in customer relationship management, payment technologies, and data-driven decision-making, all within a supportive and fast-paced environment. This role is perfect for individuals who are recent graduates or those looking for a career change into a client-facing tech role. You will be empowered to become an expert in Paystack’s offerings and contribute directly to our customer’s satisfaction and retention, which is vital to our continued growth across Africa. Join us and help shape the future of payments!
Key Responsibilities
- Serve as the primary point of contact for a portfolio of small to medium-sized businesses, ensuring their successful onboarding and continued engagement with Paystack.
- Proactively monitor customer health and identify at-risk accounts, developing strategies for intervention and retention.
- Educate customers on Paystack's features, updates, and best practices to help them optimize their payment processes.
- Provide first-line support for customer inquiries, troubleshooting basic technical issues and escalating complex problems to specialized teams when necessary.
- Gather customer feedback and insights, relaying them to product and engineering teams to drive continuous improvement.
- Conduct regular check-ins with customers to understand their evolving needs and suggest relevant Paystack solutions.
- Assist in the creation of customer success resources, including FAQs, tutorials, and onboarding guides.
- Contribute to team knowledge sharing and best practices to continuously improve the customer success function.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a proven ability to build rapport.
- Demonstrated problem-solving abilities and a proactive approach.
- High level of empathy and a customer-first mindset.
- Basic understanding of digital payments or e-commerce platforms.
- Proficiency in using productivity tools (e.g., Google Workspace, Microsoft Office).
- Ability to work independently and as part of a collaborative team.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Prior experience in a customer-facing role (e.g., customer service, sales support) is a plus.
- Familiarity with CRM software (e.g., Salesforce, HubSpot).
- Basic understanding of the FinTech industry and its landscape in Nigeria.
- Ability to speak local languages relevant to the Calabar region is an advantage.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance package.
- Generous paid time off and holidays.
- Opportunities for professional development and continuous learning.
- Modern, comfortable, and collaborative office environment.
- Employee wellness programs.
- Team bonding activities and company events.
- Access to the latest tools and technologies.
- A chance to work with a diverse and inclusive global team.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a compelling cover letter outlining their interest in this role and why they believe they are a perfect fit for Paystack.