About Company
Calendly is a rapidly growing scheduling automation platform on a mission to simplify how the world connects. Our intuitive platform eliminates the back-and-forth of scheduling, making it easier for millions of users worldwide to connect for meetings, appointments, and events. From individual professionals to global enterprises, Calendly empowers efficient and seamless communication, allowing people to focus on their most important work. We foster a culture of innovation, customer-centricity, and collaboration, even across our distributed remote teams, believing that diverse perspectives drive our success.
Job Description
Are you a proactive problem-solver with a passion for helping customers thrive? Calendly is seeking a dynamic Customer Success Coordinator to join our fully remote team, operating out of our Atlanta hub. In this pivotal role, you will be the backbone of our Customer Success organization, ensuring our clients receive exceptional support and value from their Calendly experience. You will play a critical part in coordinating efforts between our success managers and customers, streamlining communication, managing critical customer data, and proactively identifying opportunities to enhance customer satisfaction and retention. This isn’t just about reactive support; it’s about anticipating needs, facilitating solutions, and contributing directly to the long-term success of our valued customers.
As a Customer Success Coordinator, you will engage with a diverse array of clients, ranging from individual power users to strategic enterprise accounts. Your day will involve supporting customer onboarding, assisting with account configuration, managing renewal cycles, and acting as a vital liaison for customer inquiries that require deeper engagement or escalation. You will leverage your organizational prowess and strong communication skills to maintain high levels of customer engagement and operational efficiency across the success team. This remote position requires a self-starter who is comfortable working independently while remaining a collaborative member of a high-performing, distributed team. If you’re eager to build a career in Customer Success within a fast-paced, innovative SaaS environment, this is your opportunity to make a tangible impact on how millions connect globally.
Key Responsibilities
- Serve as the primary point of contact for routine customer inquiries, escalations, and support requests, ensuring timely and effective resolution.
- Support Customer Success Managers (CSMs) in onboarding new clients, assisting with product setup, configuration, and initial training materials.
- Manage customer accounts within our CRM system, ensuring data accuracy, tracking key metrics, and preparing reports on customer health and engagement.
- Proactively identify and address potential churn risks or expansion opportunities by analyzing customer usage patterns and feedback.
- Coordinate renewal processes, working closely with CSMs and clients to ensure smooth transitions and continued satisfaction.
- Assist in the creation and distribution of customer success resources, including best practice guides, FAQs, and product update communications.
- Collaborate cross-functionally with Sales, Product, and Marketing teams to advocate for customer needs and enhance the overall customer experience.
Required Skills
- 1-2 years of experience in a customer-facing role, preferably in Customer Success, Account Management, or Technical Support.
- Exceptional written and verbal communication skills with a professional and empathetic approach.
- Strong organizational skills and attention to detail, capable of managing multiple tasks and priorities effectively.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and productivity tools.
- Ability to work independently and as part of a remote, distributed team.
- Problem-solving mindset with a proactive and results-oriented approach.
Preferred Qualifications
- Experience in a SaaS (Software as a Service) environment.
- Familiarity with scheduling or productivity tools.
- Bachelor's degree in Business Administration, Communications, or a related field.
Perks & Benefits
- Competitive salary and equity opportunities.
- Comprehensive health, dental, and vision insurance for you and your dependents.
- Unlimited PTO and generous paid holidays.
- Home office stipend to ensure you have a comfortable and productive workspace.
- Professional development opportunities and access to learning resources.
- 401(k) matching program.
- Dedicated wellness programs and employee assistance resources.
- Vibrant remote company culture with regular virtual team events and engagement activities.
How to Apply
Ready to make a significant impact? We encourage all qualified candidates to apply directly through our dedicated application portal. Please click the link below to submit your resume, cover letter, and any relevant portfolio items. We look forward to reviewing your application!