About Company
Wellstar Health System is one of Georgia’s largest and most integrated healthcare systems, committed to delivering world-class care and an unparalleled patient experience. With a network of hospitals, physician offices, and health parks across the region, Wellstar serves communities with compassion, expertise, and innovation. We believe in fostering a supportive and inclusive environment where team members can thrive, grow, and make a meaningful difference in the lives of others. Joining Wellstar means becoming part of a dedicated team focused on patient-centered care and community well-being, driving positive health outcomes for millions.
Job Description
Are you an empathetic, detail-oriented individual with a passion for helping people? Do you thrive in a dynamic environment where every day brings new opportunities to make a difference? Wellstar Health System is seeking a dedicated Customer Service Representative to join our team in Kennesaw, Georgia. This role offers a flexible schedule, acknowledging the diverse needs of our team members while ensuring continuous support for our patients and visitors. As a Customer Service Representative, you will be the first point of contact for many, providing essential support and guidance to patients, families, and healthcare professionals. Your primary responsibility will be to ensure a seamless and positive experience, whether you’re assisting with scheduling appointments, navigating healthcare services, resolving inquiries, or providing crucial information. This isn’t just a job; it’s an opportunity to embody Wellstar’s commitment to service excellence, making every interaction count. You will utilize your exceptional communication skills to listen actively, understand needs, and provide clear, concise, and compassionate assistance, often under varying circumstances. The flexible schedule component means you may be assigned various shifts (e.g., mornings, afternoons, evenings, some weekends) that rotate, providing variety and adaptability in your work-life balance while meeting the operational demands of our healthcare system. We are looking for someone who can adapt quickly to changing priorities, manage multiple tasks efficiently, and maintain a calm, professional demeanor even in challenging situations. This role is crucial in upholding Wellstar’s reputation for outstanding patient care and operational efficiency. You will play a vital part in a team dedicated to improving the health and well-being of our community, contributing directly to our mission of providing world-class care.
Key Responsibilities
- Serve as the primary point of contact for patients, families, and visitors, providing courteous and professional assistance via phone, email, and in-person.
- Accurately schedule, reschedule, and confirm appointments, ensuring all necessary information is captured and communicated.
- Answer questions regarding services, procedures, billing, and general inquiries with comprehensive and accurate information.
- Efficiently resolve patient concerns and complaints, escalating complex issues to appropriate departments when necessary.
- Maintain meticulous records of interactions and transactions in the designated systems, ensuring data accuracy and confidentiality.
- Collaborate with clinical and administrative staff to ensure coordinated care and a seamless patient journey.
- Adhere strictly to all HIPAA regulations and Wellstar policies regarding patient privacy and data security.
- Manage incoming calls and walk-in requests, ensuring timely and effective resolution and positive patient experiences.
Required Skills
- Excellent verbal and written communication skills with a compassionate approach.
- Demonstrated ability to listen actively and empathize with callers/visitors.
- Strong problem-solving abilities and a proactive attitude.
- Proficiency in using computer systems, including Microsoft Office Suite and electronic health record (EHR) systems (or willingness to learn).
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Exceptional organizational skills and attention to detail.
- Ability to work a flexible schedule, including various shifts (mornings, afternoons, evenings) and occasional weekends, as needed.
- High school diploma or GED equivalent.
Preferred Qualifications
- Previous experience (1+ year) in a customer service role within a healthcare setting.
- Familiarity with medical terminology and healthcare operations.
- Experience with scheduling software or patient management systems.
- Bilingual proficiency (especially Spanish) is a significant plus.
- Associate's or Bachelor's degree in a related field.
Perks & Benefits
- Competitive compensation package.
- Comprehensive medical, dental, and vision insurance plans.
- Paid time off (PTO) and company-paid holidays.
- 403(b) retirement plan with company matching.
- Tuition reimbursement and professional development opportunities.
- Employee wellness programs and discounts.
- Supportive and collaborative work environment focused on patient care.
- Opportunity for career growth within a leading healthcare system.
How to Apply
If you are ready to make a significant impact on patient lives and join a team dedicated to excellence, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and exploring how your skills and passion align with our mission to serve the community.