About Company
LongHorn Steakhouse is a beloved American restaurant chain known for its expertly grilled steaks and commitment to delivering a truly authentic steakhouse experience. From the moment our guests walk through the door, they are enveloped in a warm, welcoming atmosphere where they can relax and enjoy legendary food and service. We pride ourselves on using fresh, quality ingredients and serving up bold flavors in every dish. At LongHorn, we believe in treating our team members like family, fostering a supportive environment that encourages personal growth and professional development. We are a part of Darden Restaurants, one of the world’s largest full-service restaurant companies, offering incredible opportunities for career advancement and a culture built on mutual respect and dedication to excellence. Join us and become part of a team that brings genuine Western hospitality to life every day.
Job Description
Are you a friendly, organized, and customer-focused individual with a passion for hospitality? LongHorn Steakhouse in Albany, Georgia, is searching for an enthusiastic Restaurant Cashier to join our front-of-house team. As a Restaurant Cashier, you are often the first and last point of contact for our valued guests, playing a crucial role in shaping their dining experience. Your primary responsibility will be to efficiently and accurately process guest payments, ensuring a smooth and pleasant checkout. Beyond handling transactions, you will be an ambassador for our brand, greeting guests with a genuine smile, answering their questions, and assisting them with any needs they may have. This role requires excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment while maintaining a calm and positive demeanor. You will work closely with servers, hosts, and kitchen staff to ensure seamless service flow, contributing to an outstanding dining experience for every guest. We’re looking for someone who takes pride in providing exceptional service and is eager to grow their career within the vibrant hospitality industry. If you love working with people, have a knack for numbers, and are ready to contribute to a winning team, we encourage you to apply and become a vital part of the LongHorn Steakhouse family.
Key Responsibilities
- Greet all guests warmly and professionally upon arrival and departure, creating a positive first and last impression.
- Accurately process various forms of payment, including cash, credit/debit cards, and gift cards, using our point-of-sale (POS) system.
- Manage and reconcile the cash drawer at the beginning and end of each shift, ensuring accuracy and accountability.
- Answer incoming phone calls professionally, provide information about menu items, hours of operation, and wait times, and handle reservation inquiries when applicable.
- Assist guests with questions regarding their bills, menu items, and general restaurant information.
- Maintain a clean and organized cashier station and front-of-house area, including lobby and entrance.
- Collaborate with the host and serving staff to ensure smooth table turnover and guest flow.
- Handle guest feedback and concerns courteously, escalating issues to management when necessary.
- Promote a positive and welcoming atmosphere for all guests and team members.
- Adhere to all company policies and procedures, including food safety and sanitation guidelines.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Proficiency in basic math and cash handling procedures.
- Ability to operate a point-of-sale (POS) system.
- Strong attention to detail and accuracy in financial transactions.
- Ability to work effectively in a fast-paced, high-volume restaurant environment.
- Reliable and punctual with a strong work ethic.
- Ability to stand for extended periods and lift up to 25 pounds.
Preferred Qualifications
- Previous experience as a cashier, host, or in a similar customer service role in the restaurant or hospitality industry.
- Familiarity with restaurant operations and service standards.
- High school diploma or equivalent.
- Ability to speak Spanish or other languages is a plus.
Perks & Benefits
- Competitive hourly wages and potential for tips.
- Flexible scheduling options to support work-life balance.
- Opportunities for career growth and advancement within LongHorn Steakhouse and Darden Restaurants.
- Comprehensive training program.
- Employee meal discounts.
- Access to a supportive and engaging team environment.
- Benefits package for eligible full-time employees (medical, dental, vision, 401k).
How to Apply
If you are eager to contribute to a thriving team and provide exceptional hospitality, we invite you to apply! Please click on the application link below to submit your resume and complete our online application. We look forward to reviewing your qualifications and potentially welcoming you to the LongHorn Steakhouse family in Albany.