About Company
Rawbank is a leading commercial bank in the Democratic Republic of Congo, committed to fostering economic growth and providing exceptional financial services across the nation. With a robust network of branches and a steadfast dedication to innovation and customer satisfaction, Rawbank plays a pivotal role in the Congolese financial landscape. Our mission is to empower individuals and businesses through accessible, reliable, and secure banking solutions, driving financial inclusion and sustainable development. We pride ourselves on our professional excellence, ethical conduct, and our team of dedicated professionals who are the cornerstone of our success. Joining Rawbank means becoming part of an institution that values integrity, performance, and continuous growth, offering a dynamic and challenging environment for career advancement.
Job Description
We are seeking an accomplished and strategic General Manager of Branch Control to oversee the operational integrity, performance, and compliance of our branch network within the Bandundu region of Kwilu Province. This critical role is central to maintaining Rawbank’s high standards of service delivery, risk management, and regulatory adherence across multiple branches. The General Manager – Branch Control will be responsible for developing and implementing effective control frameworks, ensuring operational efficiency, and driving the consistent application of bank policies and procedures. This position demands a leader with a deep understanding of banking operations, an acute eye for detail, and the ability to manage complex regulatory environments in a dynamic market. You will play a crucial role in safeguarding the bank’s assets, mitigating operational risks, and fostering a culture of compliance and excellence among branch staff. The successful candidate will collaborate closely with regional managers and head office departments to optimize branch performance, identify areas for improvement, and ensure that all branches operate within the defined strategic guidelines. This is an unparalleled opportunity for a seasoned banking professional to make a significant impact on Rawbank’s regional operations and contribute to its continued success and reputation for reliability.
Key Responsibilities
- Develop, implement, and monitor robust control frameworks and operational standards across all assigned branches.
- Ensure strict adherence to all internal bank policies, procedures, and external regulatory requirements (e.g., Central Bank of Congo regulations, anti-money laundering guidelines).
- Conduct regular branch audits and assessments to identify operational weaknesses, compliance gaps, and potential risks, proposing corrective actions.
- Oversee the effective implementation of risk management strategies at the branch level, including fraud prevention and security protocols.
- Provide leadership, guidance, and training to branch managers and staff on best practices in operations, control, and compliance.
- Analyze branch performance data to identify trends, pinpoint areas for improvement, and recommend strategic adjustments to enhance efficiency and profitability.
- Act as a primary liaison between regional branches and head office departments (e.g., Risk, Compliance, Operations, HR).
- Manage and resolve complex operational issues and customer complaints escalated from branches.
- Prepare comprehensive reports on branch control activities, findings, and recommendations for senior management.
- Contribute to the development and enhancement of bank-wide operational policies and procedures.
Required Skills
- Minimum of 8 years of progressive experience in banking operations, with at least 3 years in a management or control function.
- Proven experience in implementing and managing operational controls and compliance frameworks.
- In-depth knowledge of banking regulations, risk management principles, and financial crime prevention (AML/CFT).
- Strong analytical and problem-solving skills with an ability to interpret complex data and make informed decisions.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and motivate teams.
- Demonstrated ability to manage multiple priorities and work effectively under pressure.
- Proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint.
- Fluency in French and Lingala (essential for communication in Kwilu Province).
- Bachelor's degree in Banking, Finance, Business Administration, or a related field.
Preferred Qualifications
- Master’s degree or professional certification (e.g., CPA, CAMS, FRM).
- Experience with core banking systems and operational software.
- Prior experience working in the Democratic Republic of Congo or a similar emerging market.
- Ability to speak Swahili or Tshiluba is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance for you and your family.
- Retirement savings plan.
- Generous paid time off and holidays.
- Professional development and training opportunities.
- Dynamic and supportive work environment.
- Opportunity to contribute to a leading financial institution in the DRC.
How to Apply
Interested and qualified candidates are invited to submit their application online. Please click on the application link below to visit our careers page and follow the instructions to apply for the General Manager – Branch Control position. Ensure your CV and cover letter highlight your relevant experience and qualifications for this role. Only shortlisted candidates will be contacted for an interview.