About Company
Fidelity Bank Plc is a full-fledged commercial bank operating in Nigeria with over 7.5 million customers who are serviced across 250 business offices and various digital banking channels. Renowned for its unwavering commitment to customer satisfaction and innovative banking solutions, Fidelity Bank has consistently been at the forefront of driving economic growth and empowering individuals and businesses across diverse sectors of the Nigerian economy. With a robust operational network and a forward-thinking approach to financial services, we are dedicated to continuously expanding our market reach, enhancing our service delivery, and embracing digital transformation. Our vision is to be a top-tier bank known for excellent service delivery, groundbreaking innovation, and uncompromised integrity, continually creating sustainable value for all our stakeholders. At Fidelity Bank, we pride ourselves on fostering a dynamic, inclusive, and enabling work environment where talent is meticulously nurtured, professional development is prioritized, and career growth is paramount. Joining Fidelity Bank means becoming an integral part of a legacy of excellence and a future defined by innovation and impact.
Job Description
Are you an enthusiastic, highly organized, and driven individual looking to kickstart your career in sales and business development within the vibrant and fast-evolving financial services sector? Fidelity Bank Plc is actively seeking a proactive Junior Sales Coordinator to join our dynamic Business Expansion team, strategically located in Ketu, Lagos. This pivotal entry-level position offers a unique and invaluable opportunity to gain hands-on experience in supporting strategic initiatives aimed at significantly growing our customer base and market share across diverse sectors and segments of the economy. You will be immersed in a challenging yet immensely rewarding environment, learning directly from seasoned professionals and contributing to tangible business outcomes from day one.
As a Junior Sales Coordinator, you will play a crucial supportive role in our daily sales and marketing efforts. Your responsibilities will extend to assisting with the meticulous coordination of various sales activities, from scheduling important client appointments and presentations to preparing compelling client-facing materials and comprehensive internal reports. A key aspect of your role will involve conducting preliminary market research and astute analysis to identify potential new customers, emerging business segments, and untapped expansion opportunities within the local market and beyond. You will be instrumental in maintaining and meticulously updating our customer relationship management (CRM) databases, ensuring data accuracy and facilitating effective client engagement strategies.
This role is perfect for someone eager to delve into the intricate world of financial product sales, master the art of customer relationship management, and understand strategic market penetration within a fast-paced, innovative banking environment. You will actively support the business development team in organizing and executing targeted marketing campaigns and promotional events, contributing significantly to the bank’s visibility and brand recognition. Beyond administrative support, you will serve as a vital link between our valued clients and various internal departments, handling routine inquiries with professionalism and channeling complex issues to the appropriate sales or relationship managers, thereby ensuring seamless service delivery and fostering high customer satisfaction. If you are a proactive individual with excellent communication skills, a keen eye for detail, a strong analytical aptitude, and an unwavering desire to develop a successful and impactful career in banking sales, we strongly encourage you to apply. This position offers an unparalleled foundation for a long-term career in banking, providing extensive exposure to various operational departments, continuous learning opportunities, and a clear, well-defined path for professional development and advancement within Fidelity Bank.
Key Responsibilities
- Assist the sales team in coordinating daily sales activities, appointments, and presentations with meticulous attention to detail.
- Prepare comprehensive sales reports, compelling presentations, and persuasive proposals for prospective clients and internal stakeholders.
- Conduct preliminary market research to identify potential new customers, emerging business segments, and strategic expansion opportunities.
- Maintain and diligently update customer relationship management (CRM) databases with accurate client information and detailed sales interactions.
- Support the business development team in organizing and executing targeted marketing campaigns and promotional events effectively.
- Handle routine client inquiries efficiently and direct complex issues to the appropriate sales or relationship managers for resolution.
- Collaborate seamlessly with other departments to ensure smooth service delivery and achieve superior customer satisfaction.
- Monitor sales performance against established targets and contribute innovative ideas for process improvement and strategy enhancement.
- Perform essential administrative tasks to support the overall efficiency and productivity of the sales and business expansion unit.
Required Skills
- Excellent verbal and written communication skills with a professional demeanor.
- Strong organizational and time management abilities, capable of managing multiple tasks.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and presentations.
- High level of initiative, proactivity, and a strong problem-solving aptitude.
- Ability to work effectively both independently and collaboratively as part of a diverse team.
- Demonstrated strong interest in sales, business development, or financial services industry.
Preferred Qualifications
- OND/HND/BSc in Business Administration, Marketing, Economics, or a closely related field.
- Previous internship or National Youth Service Corps (NYSC) experience in a sales support, customer service, or administrative role.
- Familiarity with CRM software (e.g., Salesforce) or a keen willingness to learn new systems quickly.
- Basic understanding of banking products, services, and the Nigerian financial landscape.
Perks & Benefits
- Competitive salary package complemented by performance-based incentives.
- Comprehensive health insurance and robust wellness programs.
- Generous paid time off and observance of all public holidays.
- Extensive professional development and continuous training opportunities.
- Clear and structured career growth path within a leading financial institution.
- Vibrant, supportive, and inclusive work environment that fosters collaboration.
- Employee discounts on various bank products and services.
How to Apply
Interested and qualified candidates are strongly encouraged to apply by clicking on the official application link provided below. Please ensure your resume comprehensively highlights your relevant skills and experience, and include a compelling cover letter explaining your genuine interest in this specific Junior Sales Coordinator role and how you envision contributing to Fidelity Bank’s business expansion efforts. We eagerly look forward to reviewing your application.