About Company
Co-op is one of the world’s largest consumer co-operatives, with a rich history spanning over 175 years. We’re a diverse family of businesses including food, funeral care, insurance, and legal services. At the heart of everything we do is our unique purpose – championing a better way of doing business for our members and their communities. In Laurencekirk, our Co-op Food store is a vital hub, providing essential services and contributing to the local economy. We pride ourselves on offering quality products, convenience, and a friendly face to everyone who walks through our doors. Joining us means becoming part of a community that cares, where your contributions directly impact local lives and where ethical practices are paramount. We believe in nurturing talent, fostering a supportive environment, and empowering our colleagues to thrive. We are committed to making a positive difference, whether it’s through sourcing ethically, reducing our environmental impact, or investing in local causes. Your work at Co-op will not only build your career but also contribute to a legacy of community support and responsible business.
Job Description
Are you a natural leader with a passion for retail and a commitment to exceptional customer service? Co-op Food in Laurencekirk is seeking a dynamic and dedicated Retail Supervisor to join our team. This isn’t just a job; it’s an opportunity to make a real difference in your local community. As a Retail Supervisor, you will be instrumental in the day-to-day operations of our busy store, ensuring it runs smoothly, efficiently, and to the highest standards. You will lead by example, inspiring and motivating your team to deliver outstanding service, maintain immaculate store presentation, and drive sales performance. Your role will encompass everything from managing stock and merchandising to handling customer queries and ensuring compliance with all company policies and health and safety regulations. We are looking for someone who can thrive in a fast-paced environment, who is adept at problem-solving, and who possesses excellent communication skills. You will be responsible for fostering a positive and inclusive work environment, supporting the development of your team members, and ensuring every customer leaves with a positive experience. This role offers a fantastic chance to develop your leadership skills, contribute to a community-focused business, and grow your career within a well-established organisation. If you’re ready to take the next step in your retail journey and become a key player in our Laurencekirk store, we encourage you to apply. We’re looking for someone who shares our values and is eager to contribute to our mission of championing a better way of doing business, ensuring our store remains a cornerstone of the Laurencekirk community.
Key Responsibilities
- Supervise daily store operations, ensuring efficiency, cleanliness, and compliance with company standards.
- Lead, motivate, and train a team of retail assistants, fostering a positive and productive work environment.
- Oversee customer service interactions, resolving issues promptly and ensuring exceptional customer satisfaction.
- Manage stock levels, including receiving deliveries, merchandising, replenishment, and stock rotation to maximise sales and minimise waste.
- Handle cash and till operations accurately, including daily reconciliations and banking procedures.
- Implement and enforce all company policies and procedures, including those related to health, safety, and security.
- Contribute to achieving store sales targets, promotional execution, and key performance indicators (KPIs).
- Ensure store presentation and visual merchandising standards are consistently met to attract and engage customers.
- Conduct regular checks to ensure product availability, correct pricing, and proper display.
- Assist with staff scheduling and rota management to ensure adequate coverage and operational efficiency.
Required Skills
- Proven experience in a retail environment, with at least 2 years in a supervisory or team leader role.
- Strong leadership and team management abilities, with a track record of motivating and developing staff.
- Excellent customer service and communication skills, both verbal and written.
- Proficiency in cash handling, till operations, and basic computer skills.
- Ability to work effectively in a fast-paced, dynamic retail environment.
- Strong problem-solving and decision-making capabilities.
- A keen eye for detail and a commitment to maintaining high standards of store presentation.
- Flexibility to work various shifts, including evenings, weekends, and public holidays, as required by retail demands.
Preferred Qualifications
- NVQ Level 2/3 in Retail Management or equivalent qualification.
- Basic First Aid certification.
- Food Hygiene Certificate (Level 2 or higher) given the nature of a food retail environment.
- Experience with inventory management systems and point-of-sale (POS) software.
- Familiarity with Co-op specific operational procedures.
Perks & Benefits
- Competitive salary and a comprehensive pension scheme.
- Generous staff discount across Co-op businesses (food, insurance, legal, funerals).
- Comprehensive training and development opportunities to advance your career.
- Paid holiday allowance and opportunities for overtime.
- A supportive, community-focused work environment.
- Access to Co-op membership benefits, including exclusive offers and rewards.
- Employee assistance program for health and wellbeing support.
How to Apply
If you are a motivated and experienced retail professional looking for a challenging yet rewarding role, we encourage you to apply. Please click on the application link below to visit the Co-op careers portal. Search for ‘Retail Supervisor’ or ‘Store Operations’ in Laurencekirk or surrounding Aberdeen areas and submit your application online. Ensure your CV highlights your relevant experience and leadership skills.