About Company
MTN Nigeria is part of the MTN Group, a leading emerging market mobile operator with a clear vision to lead the delivery of a bold, new digital world to our customers. We are dedicated to making a positive impact in the communities where we operate. With a strong commitment to innovation, customer satisfaction, and employee development, MTN Nigeria has grown to become the largest telecommunications network in Nigeria, providing a wide range of services including voice, data, digital, and financial technology solutions to millions of subscribers. Our culture fosters collaboration, continuous learning, and excellence, ensuring our team members are at the forefront of technological advancements and service delivery in Africa.
Job Description
Are you a highly motivated and technically proficient individual with a passion for problem-solving and a commitment to delivering exceptional user support? MTN Nigeria, a leading telecommunications company dedicated to connecting people and businesses, is urgently seeking an IT Support Officer to join our dynamic and fast-paced team in Calabar. This is an immediate hiring opportunity for someone eager to make a tangible impact on our daily operations and contribute to a seamless technological environment.
As an IT Support Officer at MTN, you will be the primary point of contact for our employees’ technical challenges, ensuring the continuous and efficient functioning of our IT systems across various departments. Your role is crucial in maintaining the reliability and availability of our IT infrastructure, directly supporting our mission to provide world-class services to our customers. This position offers a unique chance to work with cutting-edge technology, learn from industry experts, and significantly advance your career within a globally recognized brand.
Your day-to-day responsibilities will encompass a diverse range of tasks, from diagnosing and resolving hardware and software issues on desktops, laptops, and mobile devices, to troubleshooting network connectivity problems and assisting users with various enterprise applications. You will be instrumental in setting up new workstations, configuring peripherals, and ensuring that all IT equipment is functioning optimally and securely. Beyond technical fixes, you will act as a trusted resource for our staff, providing patient and clear guidance, delivering user training on new systems and applications, and creating comprehensive, user-friendly documentation to empower self-service solutions.
We are looking for an individual who thrives in a collaborative environment, possesses excellent verbal and written communication skills, and adopts a customer-centric approach to support. The ideal candidate should be proactive in identifying potential issues, quick to adapt to new technologies, and capable of effectively managing multiple priorities under pressure. Your ability to accurately diagnose problems, implement timely and effective solutions, and escalate complex issues to higher-tier support when necessary will be key to your success in this vital role.
Joining MTN means becoming part of a team that values innovation, professional development, and community engagement. You will have access to continuous learning opportunities, state-of-the-art tools, and a supportive culture that actively encourages growth and career progression. If you are ready to take on a challenging yet rewarding role where your technical expertise directly empowers our workforce and drives business success, we strongly encourage you to apply.
Key Responsibilities
- Provide first and second-level technical support to MTN staff via phone, email, and in-person.
- Diagnose and resolve hardware issues for desktops, laptops, printers, and other peripherals.
- Install, configure, and troubleshoot software applications, operating systems (Windows, macOS), and mobile devices.
- Assist with network connectivity issues, including LAN/WAN and Wi-Fi troubleshooting.
- Manage user accounts, permissions, and access rights in Active Directory and other systems.
- Conduct regular IT asset inventory and ensure proper tracking and maintenance of equipment.
- Provide user training and create documentation for common IT procedures and FAQs.
- Escalate complex technical issues to appropriate senior IT personnel or external vendors.
- Monitor IT systems and applications for performance and availability, addressing alerts promptly.
- Participate in IT projects, including system upgrades, deployments, and security initiatives.
- Ensure compliance with MTN's IT policies, procedures, and security best practices.
Required Skills
- Minimum of 2 years of experience in IT support or a similar role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Proficiency in hardware troubleshooting and repair (desktops, laptops, printers).
- Basic understanding of network protocols (TCP/IP, DNS, DHCP) and network troubleshooting.
- Experience with Active Directory user and computer management.
- Familiarity with ticketing systems and IT service management (ITSM) principles.
- Excellent communication, interpersonal, and customer service skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate certification.
- Experience with mobile device management (MDM) solutions.
- Knowledge of ITIL framework and best practices.
- Familiarity with specific enterprise applications used in the telecommunications industry.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package (medical, dental, vision).
- Pension scheme and other retirement benefits.
- Opportunities for professional development and continuous learning.
- Access to cutting-edge technology and training programs.
- Dynamic and inclusive work environment.
- Employee wellness programs and initiatives.
- Career growth opportunities within MTN Group.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant experience and skills. We thank all applicants for their interest, but only shortlisted candidates will be contacted for an interview.