About Company
ARR Craib Transport Ltd. is one of Scotland’s largest and most respected transport and logistics companies. With a rich history spanning decades, we pride ourselves on delivering exceptional service, reliability, and innovative solutions across the UK. Our commitment to safety, efficiency, and customer satisfaction is at the core of everything we do. We operate a modern, diverse fleet and leverage cutting-edge technology to manage complex supply chains, ensuring goods reach their destinations precisely and on time. We foster a collaborative and supportive environment where our employees are valued, developed, and empowered to excel. We believe in investing in our people, providing continuous training and opportunities for growth. Join a team that moves forward, literally, contributing to the essential backbone of national and regional commerce.
Job Description
Are you a highly organised, proactive, and detail-oriented individual with a passion for logistics and a knack for problem-solving? ARR Craib Transport Ltd. is seeking a dedicated and experienced Dispatcher to join our dynamic team in Peterculter, Aberdeen. As a Dispatcher – Delivery & Transport Control, you will be the central nervous system of our operations, responsible for the efficient planning, scheduling, and real-time management of our delivery fleet. You will play a crucial role in ensuring the timely and cost-effective movement of goods, coordinating seamlessly with drivers, customers, and other departments to maintain impeccable operational flow. This challenging yet rewarding position demands exceptional communication skills, the ability to make quick, informed decisions under pressure, and a comprehensive understanding of transport regulations and geographical areas. You will be expected to utilize advanced dispatching software and GPS tracking systems to monitor routes, optimize schedules, respond proactively to unexpected challenges such as traffic delays, breakdowns, or changes in delivery requirements. Your expertise will directly impact our service delivery standards, enhance customer satisfaction, and significantly contribute to our overall operational efficiency. If you thrive in a fast-paced environment, possess a meticulous approach to planning, and are ready to contribute to a leading transport company’s success, we strongly encourage you to apply. This role offers a unique opportunity to shape the efficacy of our daily logistics, working within a supportive team committed to excellence and continuous improvement in all aspects of our service.
Key Responsibilities
- Plan and schedule daily delivery routes for a fleet of vehicles, optimizing for efficiency, cost-effectiveness, and timely delivery targets.
- Allocate drivers and vehicles to specific routes, meticulously considering vehicle capacity, driver availability, legal driving hours, and precise customer requirements.
- Monitor ongoing deliveries in real-time using advanced GPS tracking and telematics systems, proactively addressing any deviations, potential delays, or unforeseen issues.
- Communicate effectively and precisely with drivers, providing clear instructions, ongoing support, and timely updates throughout their shifts to ensure smooth operations.
- Liaise professionally with customers to confirm delivery schedules, provide accurate updates, and swiftly resolve any service-related queries or emerging issues.
- Coordinate closely with warehouse and loading bay teams to ensure correct cargo loading, secure dispatch, and timely departure of vehicles.
- Respond promptly and decisively to unexpected operational challenges, such as breakdowns, accidents, traffic congestion, or urgent delivery requests, devising effective and practical solutions.
- Maintain accurate and detailed records of routes, deliveries, driver hours, fuel consumption, and operational incidents for reporting and compliance purposes.
- Ensure strict compliance with all relevant transport legislation, including driver hours regulations (WTD), tachograph laws, and comprehensive health and safety standards.
- Generate daily, weekly, and monthly reports on dispatch performance, identifying key performance indicators (KPIs), areas for improvement, and efficiency gains.
- Collaborate actively with the management team and other departments to implement best practices, continuous improvement initiatives, and new technologies in transport operations.
Required Skills
- Proven experience (minimum 2 years) as a Dispatcher, Transport Planner, or similar role in a fast-paced logistics or transportation environment.
- Excellent geographical knowledge, particularly of the UK road network and detailed local Aberdeen and surrounding areas.
- Proficiency in using dispatching software, route optimization tools, and advanced GPS tracking systems (e.g., TomTom Telematics, Mandata, HaulTech).
- Strong communication and interpersonal skills, capable of clear, concise, and persuasive interaction with drivers, colleagues, and customers.
- Exceptional organizational and time management abilities, with a keen eye for detail and the capacity to manage multiple priorities simultaneously.
- Demonstrated ability to make quick, sound decisions under pressure and effectively prioritize tasks in a dynamic operational setting.
- Solid understanding of transport legislation, including driver hours regulations (WTD), tachograph analysis, and vehicle maintenance schedules.
- Competent in Microsoft Office Suite (Excel for data analysis, Word for documentation, Outlook for communication).
- Problem-solving aptitude with a proactive, analytical, and logical approach to overcoming operational hurdles.
- Ability to work effectively both independently and as part of a collaborative team in a fast-paced, high-volume environment.
Preferred Qualifications
- A relevant qualification (e.g., HNC/HND, Degree) in Logistics, Supply Chain Management, Business Administration, or a related field.
- CPC (Certificate of Professional Competence) in Road Haulage Operations is highly desirable.
- Experience with specific transport management systems (TMS) widely used in the industry.
- Familiarity with various HGV vehicle types, capacities, and their operational constraints.
- Previous experience working in a busy haulage, pallet network, or parcel delivery environment.
- First Aid certification or knowledge of basic emergency procedures.
- Knowledge of health and safety protocols specific to transport and warehousing.
Perks & Benefits
- Competitive salary package commensurate with your experience and contribution.
- Generous holiday allowance, ensuring a healthy work-life balance.
- Robust company pension scheme to help you plan for your future.
- Opportunities for professional development, ongoing training, and clear career progression within a leading transport company.
- A supportive, collaborative, and friendly team environment where your contributions are valued.
- Access to modern technology, well-maintained vehicles, and advanced operational systems.
- Free on-site parking facilities.
- Employee assistance program offering confidential support and advice.
- Company uniform provided.
How to Apply
If you are ready to steer your career in a new direction and become a vital part of our logistics network, we invite you to apply. Please click on the application link below to submit your comprehensive CV and a tailored cover letter outlining your relevant experience, detailing why you are the ideal candidate for this pivotal role, and what you can bring to the ARR Craib team. We look forward to reviewing your application and potentially welcoming you to a company where your work truly makes a difference.