About Company
The University of Calabar Bookshop is a cornerstone of academic and community life in Calabar, Nigeria. For decades, we have proudly served students, faculty, and the wider public by providing an extensive collection of textbooks, academic journals, educational materials, and general interest books. More than just a retail space, we are a hub for learning and discovery, fostering intellectual growth and supporting the educational mission of the University of Calabar. Our commitment extends to creating a welcoming and resourceful environment where knowledge is accessible to all. We pride ourselves on our knowledgeable staff, diverse inventory, and our integral role in the vibrant academic ecosystem of Cross River State.
Job Description
Are you passionate about books, learning, and providing exceptional customer service? The University of Calabar Bookshop is seeking a dedicated and enthusiastic Bookshop Attendant to join our dynamic team in Ekorinim 1, Calabar. This full-time role offers a fantastic opportunity to work at the heart of an educational environment, connecting readers with the resources they need to thrive.
As a Bookshop Attendant, you will be the friendly face of our establishment, assisting customers in navigating our diverse collection, from essential textbooks to engaging fiction and educational supplies. Your primary responsibilities will include helping customers locate specific items, offering recommendations, processing sales accurately at the cashier desk, and maintaining an organized and visually appealing retail space. This role is crucial in ensuring a positive shopping experience for everyone who walks through our doors.
Beyond direct customer interaction, you will play a vital role in stock management, which involves receiving new inventory, shelving books according to our classification system, and assisting with stock counts. We are looking for someone who possesses strong communication skills, an eye for detail, and a proactive approach to maintaining a tidy and efficient workspace. Experience with educational retail or a genuine interest in books and academic resources will be highly valued. If you are a self-starter who enjoys a bustling environment, is eager to learn, and can work effectively both independently and as part of a team, we encourage you to apply. Join us in our mission to foster learning and literacy within the Calabar community.
Key Responsibilities
- Greet and assist customers with inquiries, book location, and product information in a friendly and professional manner.
- Operate the point-of-sale (POS) system efficiently, process cash, card, and other transactions accurately, and handle returns/exchanges.
- Maintain a clean, organized, and inviting bookshop environment, including shelving, tidying displays, and ensuring stock is well-presented.
- Receive, unpack, and process new inventory, ensuring accurate record-keeping and proper placement on shelves.
- Assist with stock audits, inventory management, and identifying popular or fast-moving titles.
- Provide knowledgeable recommendations for books, educational materials, and related products based on customer needs.
- Support special events, book launches, and promotional activities as required.
- Handle customer complaints or issues with patience and professionalism, escalating to management when necessary.
- Stay informed about new arrivals, bestsellers, and educational trends to better assist customers.
- Collaborate effectively with team members to achieve sales targets and maintain high operational standards.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Basic mathematical skills and experience with cash handling and POS systems.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced retail environment.
- Proficiency in basic computer applications.
- A genuine interest in books, education, and learning.
Preferred Qualifications
- Previous experience in a retail environment, especially in a bookshop or educational supplies store.
- A secondary school certificate (SSCE) or equivalent.
- Familiarity with various book genres and academic subjects.
- Ability to lift and move boxes of books (up to 20 kg) and stand for extended periods.
- Fluency in English and basic knowledge of local languages.
Perks & Benefits
- Competitive salary and opportunities for performance-based increments.
- Health and wellness benefits (details provided upon offer).
- Paid time off and public holidays.
- Employee discount on bookshop merchandise.
- Opportunities for professional development and training within the retail and educational sectors.
- A supportive and collaborative work environment.
- Direct impact on supporting education and literacy in the community.
How to Apply
To apply for this exciting opportunity, please send your resume and a cover letter outlining your experience and passion for this role to the email address provided below. In your cover letter, please mention why you are interested in working at the University of Calabar Bookshop and how your skills align with the responsibilities of a Bookshop Attendant. We encourage you to click on the link below to apply for the job. Only shortlisted candidates will be contacted for an interview.