About Company
Synapse Information Technologies is a leading provider of comprehensive IT solutions, dedicated to empowering businesses with cutting-edge technology and unparalleled support. For over a decade, we’ve built a reputation for innovation, reliability, and a client-first approach in the South Florida region. Our mission is to simplify complex IT challenges, enhance operational efficiency, and drive growth for our diverse clientele, ranging from small businesses to large enterprises. We believe in fostering a collaborative and dynamic work environment where every team member is valued, encouraged to grow, and contributes significantly to our collective success. Joining Synapse means becoming part of a forward-thinking team committed to excellence and making a real impact in the technology landscape. We pride ourselves on cultivating a culture of continuous learning, professional development, and mutual respect, where new ideas are welcomed, and every challenge is an opportunity for innovation. We are excited to expand our presence and team in the Miramar area, supporting local businesses with top-tier IT services.
Job Description
Are you a highly motivated and aspiring IT professional eager to kickstart your career in a dynamic and supportive environment? Synapse Information Technologies is seeking a dedicated Junior IT Technician to join our growing team. This hybrid role offers an exciting opportunity to provide essential technical support, troubleshoot hardware and software issues, and assist in maintaining our clients’ robust IT infrastructures. You will be instrumental in ensuring smooth daily operations, contributing to client satisfaction, and learning invaluable skills from experienced professionals. The ideal candidate will possess a foundational understanding of IT principles, excellent problem-solving abilities, and a strong desire to learn and adapt. This position is perfect for someone who is passionate about technology, enjoys helping others, and thrives in a fast-paced, collaborative setting. You’ll be working with a variety of systems and clients, gaining broad exposure across different industries and technologies. Our commitment to continuous improvement means you’ll have access to resources and mentorship designed to accelerate your professional growth. If you’re ready to make a tangible impact and grow your IT career with a company that values innovation and teamwork, we encourage you to apply! This role requires a balance of on-site presence for hands-on tasks and remote work for flexibility, embodying our commitment to a modern work-life integration. You will be directly supporting end-users, ensuring their systems are running efficiently, and contributing to overall system stability and security. Your ability to communicate technical information clearly to non-technical users will be key to your success and our client’s satisfaction.
Key Responsibilities
- Provide first-level technical support, troubleshooting hardware, software, and network issues for end-users.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Assist in the setup and deployment of new workstations and IT equipment.
- Perform routine system maintenance, updates, and backups.
- Document support activities, resolutions, and system configurations accurately.
- Escalate complex issues to senior IT staff when necessary, ensuring timely resolution.
- Support network infrastructure, including Wi-Fi, VPN, and basic network connectivity troubleshooting.
- Educate users on best practices for IT security and system usage.
- Participate in on-site support visits for clients in the Miramar area as needed (hybrid component).
- Contribute to the development and maintenance of IT documentation and knowledge base articles.
Required Skills
- 1-2 years of experience in an IT support or help desk role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Basic understanding of network protocols (TCP/IP, DNS, DHCP).
- Familiarity with hardware troubleshooting (desktops, laptops, printers).
- Excellent communication and interpersonal skills.
- Ability to diagnose and resolve technical issues efficiently.
- Customer-service oriented with a patient and professional demeanor.
- Valid driver's license and reliable transportation for occasional on-site client visits.
Preferred Qualifications
- Associate's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or other relevant IT certifications.
- Experience with IT service management (ITSM) tools.
- Knowledge of virtual environments (e.g., VMware, Hyper-V).
- Experience with cloud platforms (e.g., Microsoft 365, Google Workspace).
- Prior experience working in a Managed Service Provider (MSP) environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (PTO) and paid holidays.
- Opportunities for professional development and certifications.
- Hybrid work model for enhanced flexibility and work-life balance.
- Collaborative and supportive team environment.
- Company-sponsored social events and team-building activities.
- 401(k) retirement plan with company matching.
- Access to cutting-edge technology and tools.
- Free parking at our Miramar office location.
How to Apply
Ready to elevate your IT career with Synapse Information Technologies? We invite you to apply by clicking on the link below. Please ensure your resume highlights your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to our innovative team!