About Company
Knowit is a leading Nordic consultancy firm that creates unique customer value by offering digital and design strategies, IT consulting, and bespoke development. With over 4,400 employees across 17 cities in Sweden and international offices, we are a powerful and innovative partner committed to sustainable societal development. We combine the strength of a large company with the flexibility and agility of a small one, fostering a culture of collaboration, continuous learning, and client-centric solutions. At Knowit, you’ll be part of a diverse and inclusive environment where your contributions are valued, and your professional growth is actively supported. Join us in shaping the digital future for our clients and our community.
Job Description
We are seeking a highly motivated and customer-focused Help Desk Technician to join our dynamic IT support team in Stockholm for an immediate start. This is a critical role at Knowit, where you will be the first point of contact for our employees, providing essential technical assistance and ensuring seamless operations across our organization. Your primary responsibility will be to troubleshoot and resolve a wide array of hardware and software issues, ensuring our team members remain productive and efficient. This includes everything from setting up new workstations, managing user accounts, and addressing network connectivity problems to supporting various business applications and cloud services.
At Knowit, we value proactive problem-solvers with a genuine passion for technology and a strong commitment to service excellence. You will work in a fast-paced environment that offers continuous learning opportunities and exposure to a diverse technological landscape. This role is perfect for someone who thrives on helping others, possesses excellent communication skills, and is eager to make an immediate impact. You will collaborate closely with other IT professionals and various business units, contributing directly to the overall efficiency and success of our company. If you’re looking for a role where you can grow your technical expertise, tackle interesting challenges daily, and be part of a supportive and innovative team, Knowit is the place for you. We offer a stimulating work environment where your skills are appreciated, and your professional development is a priority.
Key Responsibilities
- Provide first-line technical support to internal users via phone, email, and in-person, ensuring timely and effective resolution of IT issues.
- Troubleshoot hardware (laptops, desktops, printers, mobile devices) and software (Windows, macOS, Microsoft 365, specific business applications) problems.
- Manage user accounts, permissions, and access rights in Active Directory and other identity management systems.
- Install, configure, and maintain operating systems, applications, and peripherals.
- Assist with basic network troubleshooting (LAN/WAN, Wi-Fi connectivity) and VPN issues.
- Document technical issues, solutions, and procedures accurately in our ticketing system (Jira Service Desk).
- Onboard new employees by setting up workstations, accounts, and providing initial IT orientation.
- Support meeting room technology, including video conferencing systems.
- Collaborate with senior IT staff on more complex issues and infrastructure projects.
Required Skills
- Minimum 1 year of experience in a Help Desk, IT Support, or similar role.
- Proficiency in troubleshooting Windows 10/11 and macOS operating systems.
- Strong knowledge of Microsoft 365 applications (Outlook, Word, Excel, Teams, SharePoint, OneDrive).
- Experience with Active Directory user and group management.
- Familiarity with hardware components, basic networking concepts (TCP/IP, DNS, DHCP), and VPN clients.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills in English.
- Strong customer service orientation and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals).
- Experience with Jira Service Management or similar ITSM tools.
- Basic knowledge of scripting (e.g., PowerShell).
- Experience supporting mobile devices (iOS, Android).
- Understanding of IT security best practices.
Perks & Benefits
- Comprehensive health and wellness programs.
- Generous pension plan and insurance benefits.
- Opportunities for continuous learning and professional development.
- Modern and collaborative office environment in central Stockholm.
- Regular social events, team-building activities, and after-work gatherings.
- Access to a broad network of skilled professionals within Knowit.
- Wellness allowance (Friskvårdsbidrag).
- Flexible working arrangements where possible.
How to Apply
If you are passionate about technology and eager to contribute to a leading Nordic consultancy, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.