About Company
Dillard’s, Inc. is one of the nation’s largest fashion retailers, with a rich history rooted in providing customers with exceptional merchandise and unparalleled service. For generations, Dillard’s has been a cornerstone of communities, including Tallahassee, offering a wide array of high-quality apparel, accessories, cosmetics, and home furnishings from leading brands. Our commitment to excellence extends beyond our product selection; we foster an environment where employees can thrive, grow, and contribute to a vibrant retail experience. We pride ourselves on creating a shopping destination that is both sophisticated and welcoming, powered by a dedicated team that shares our passion for retail. Joining Dillard’s means becoming part of a legacy that values integrity, innovation, and a relentless focus on customer satisfaction.
Job Description
We are seeking a dynamic and highly motivated Retail Operations Manager to oversee the comprehensive operational functions of our bustling department store in Tallahassee. This critical role involves ensuring the seamless daily execution of store processes, optimizing efficiency, and upholding Dillard’s renowned standards for customer service and presentation. As the Retail Operations Manager, you will be instrumental in managing inventory control, loss prevention strategies, visual merchandising implementation, and maintaining a safe and productive environment for both customers and associates. You will lead by example, inspiring your team to achieve operational excellence and contribute significantly to the store’s overall success. This position demands a strategic thinker with a keen eye for detail, strong leadership capabilities, and a proven ability to thrive in a fast-paced retail setting. If you’re passionate about retail operations and ready to make a tangible impact on a thriving department store, we encourage you to apply.
Key Responsibilities
- Oversee all daily operational functions of the department store, ensuring efficiency, productivity, and adherence to company policies and procedures.
- Manage comprehensive inventory control processes, including receiving, processing, visual merchandising, replenishment, and returns, to minimize shrink and optimize stock levels.
- Develop and implement effective loss prevention strategies, conduct regular audits, and train staff on security protocols to safeguard company assets.
- Ensure the store maintains exceptional visual merchandising standards, collaborating with sales teams to create compelling displays that drive sales and enhance the customer experience.
- Lead, mentor, and develop a team of operational staff, providing ongoing training, performance feedback, and fostering a collaborative and high-performance culture.
- Monitor and analyze operational KPIs (Key Performance Indicators) to identify areas for improvement and implement corrective actions to enhance store performance.
- Manage store facilities, ensuring cleanliness, safety compliance, and timely resolution of maintenance issues to provide a comfortable shopping and working environment.
- Oversee cash handling procedures, banking, and ensure accuracy in all financial transactions.
- Collaborate with the store management team to align operational strategies with overall business objectives and sales goals.
- Respond to and resolve customer inquiries and complaints related to operational matters with professionalism and efficiency.
Required Skills
- 3+ years of progressive experience in retail operations management, preferably within a department store or large retail format.
- Demonstrated leadership ability with experience managing and motivating teams.
- Proficiency in inventory management systems and best practices.
- Strong understanding of loss prevention principles and strategies.
- Excellent organizational, analytical, and problem-solving skills.
- Exceptional communication and interpersonal abilities.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, typical of a retail environment.
- Proficiency with Microsoft Office Suite and Point of Sale (POS) systems.
Preferred Qualifications
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Experience with large-scale retail visual merchandising execution.
- Certification in Loss Prevention or Retail Security.
- Familiarity with local retail market trends in Tallahassee.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive medical, dental, and vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Generous employee discount on merchandise.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for professional development and career advancement within a national retailer.
- A supportive and dynamic work environment.
How to Apply
Ready to lead operations at a premier department store? We encourage all qualified candidates to apply directly through the provided application link below. Please ensure your resume highlights your relevant experience and leadership achievements. We look forward to reviewing your application!