About Company
Lothian Buses is Edinburgh’s principal bus operator, providing an essential public transport service across the city and surrounding areas. For over 100 years, we’ve been connecting communities, facilitating daily commutes, and helping visitors explore our beautiful capital. We pride ourselves on delivering reliable, safe, and friendly service, committed to innovation and sustainability. Our dedicated team of over 2,500 employees is at the heart of our operations, working together to maintain our reputation as a leading transport provider in the UK. Joining Lothian Buses means becoming part of a legacy of service, where every role contributes to the seamless movement of thousands of people every day, making a tangible difference to urban life in Edinburgh.
Job Description
Are you a customer-focused individual with a keen eye for detail and a friendly demeanor? Lothian Buses is seeking an enthusiastic and reliable Ticketing Clerk to join our team in Polwarth, Edinburgh. In this vital front-line role, you will be the first point of contact for many of our passengers, providing essential ticketing services and information. Your primary responsibility will be to assist customers with purchasing tickets, travel passes, and top-ups for various public transport services, ensuring a smooth and pleasant experience for everyone. You’ll handle cash and card transactions accurately, maintain detailed sales records, and expertly resolve customer inquiries, all while upholding Lothian Buses’ commitment to exceptional service.
This role requires a proactive approach to customer interaction, excellent communication skills, and the ability to work efficiently in a fast-paced environment. You will be instrumental in educating passengers about different fare options, routes, and service updates, helping them navigate our extensive network with ease. We are looking for someone who is not only proficient in handling transactions but also genuinely enjoys engaging with people, providing a welcoming and helpful presence. Full training will be provided on our ticketing systems and fare structures, ensuring you have all the tools necessary to succeed. If you are passionate about public service and eager to contribute to the efficient operation of Edinburgh’s transport system, we encourage you to apply and become a valued member of our team.
Key Responsibilities
- Process ticket sales, travel pass purchases, and top-ups accurately using our ticketing systems.
- Handle cash and electronic payments, ensuring correct change and secure transaction processing.
- Provide comprehensive information to passengers regarding routes, timetables, fare structures, and service updates.
- Assist customers with journey planning and resolve inquiries or minor complaints efficiently and courteously.
- Maintain a clean and organized work area, adhering to all health and safety guidelines.
- Reconcile daily sales and prepare reports at the end of your shift, ensuring accuracy and accountability.
- Promote various ticketing products and services, encouraging customers to choose the best options for their travel needs.
- Collaborate with colleagues to ensure a seamless customer experience and efficient station operation.
- Stay informed about company policies, procedures, and transport network changes.
Required Skills
- Proven experience in a customer service role, preferably in a retail or public-facing environment.
- Excellent verbal communication and interpersonal skills.
- Demonstrated ability to handle cash and card transactions accurately.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Basic computer proficiency for operating ticketing systems.
- A positive, friendly, and patient attitude when interacting with the public.
Preferred Qualifications
- Experience working within the transport or travel industry.
- Familiarity with Edinburgh's public transport network.
- Ability to communicate in additional languages is a plus.
- Knowledge of various fare products and ticketing technologies.
Perks & Benefits
- Competitive salary with opportunities for overtime.
- Comprehensive training on ticketing systems and customer service best practices.
- Generous pension scheme.
- Free bus travel for you and a nominated person on Lothian Buses services.
- Employee assistance program for personal and professional support.
- Opportunities for career progression within Lothian Buses.
- A supportive and inclusive work environment.
How to Apply
If you are ready to embark on a rewarding career with Edinburgh’s leading public transport provider, we invite you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you.