About Company
Raya Contact Center is a leading Business Process Outsourcing (BPO) service provider, renowned for delivering world-class customer experience and technology-driven solutions across various industries. With a strong global footprint and a significant presence in Egypt, Raya Contact Center empowers businesses to streamline operations, enhance customer engagement, and achieve strategic objectives. We pride ourselves on fostering a dynamic, diverse, and innovative work environment where talent is nurtured, and career growth is paramount. Joining Raya means becoming part of a forward-thinking team dedicated to excellence and pushing the boundaries of customer service and technical support. We invest in our people, providing continuous learning and development opportunities to ensure they thrive in an ever-evolving digital landscape. Our commitment to innovation and operational excellence makes us a preferred partner for global brands.
Job Description
Are you a highly motivated and technically astute individual eager to launch your career in technical management? Raya Contact Center is seeking an enthusiastic Entry-Level Technical Manager to join our dynamic team in Cairo. This is an exceptional opportunity for a recent graduate or early-career professional to gain hands-on experience in a fast-paced, technology-driven environment. As an Entry-Level Technical Manager, you will be instrumental in supporting our technical operations, ensuring the seamless delivery of our services, and contributing to the optimization of our technical infrastructure. You will work closely with experienced technical leads and cross-functional teams, learning the ropes of project coordination, system monitoring, and incident management.
This role is designed to cultivate your leadership potential, technical problem-solving skills, and operational acumen. We are looking for someone with a solid foundational understanding of IT principles, a proactive attitude, and a strong desire to learn and grow within the BPO and IT services industry. You will be exposed to cutting-edge technologies and best practices, making this an ideal stepping stone for a rewarding career in technical leadership. Your contributions will directly impact our ability to deliver exceptional service to our global client base, fostering an environment of continuous improvement and innovation.
This role offers a unique blend of technical challenge and professional development, setting you on a clear path towards becoming a seasoned technical leader. You’ll participate in regular training sessions, collaborate on various technical projects, and have the chance to apply theoretical knowledge to real-world scenarios, building a robust skill set essential for future management roles. You’ll be part of a team that values fresh perspectives and encourages innovative thinking to solve complex technical challenges.
Key Responsibilities
- Assist in the monitoring and maintenance of technical systems and infrastructure to ensure optimal performance and reliability.
- Support senior technical staff in troubleshooting and resolving technical issues, escalating complex problems as needed.
- Contribute to the implementation and deployment of new technical solutions and system upgrades.
- Help prepare technical documentation, reports, and presentations for internal and external stakeholders.
- Participate in incident management processes, including logging, tracking, and communicating resolution status.
- Collaborate with cross-functional teams to understand technical requirements and deliver integrated solutions.
- Conduct basic data analysis to identify trends, performance bottlenecks, and areas for improvement.
- Undergo continuous training and development to enhance technical knowledge and management skills.
- Ensure adherence to company policies, security protocols, and industry best practices.
- Support the coordination of technical projects, managing small tasks and timelines as assigned.
Required Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Strong foundational understanding of IT concepts (e.g., networking, operating systems, databases).
- Excellent problem-solving and analytical abilities.
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a team-oriented and fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- High level of initiative, attention to detail, and a strong desire to learn.
Preferred Qualifications
- Prior internship or project experience in a technical support, IT operations, or similar role.
- Basic understanding of ITIL or other IT service management frameworks.
- Certifications such as CompTIA A+, Network+, or similar are a plus.
- Familiarity with contact center technologies or BPO operations.
- Demonstrated leadership potential through academic projects or extracurricular activities.
Perks & Benefits
- Competitive entry-level salary and benefits package.
- Comprehensive health and social insurance.
- Extensive training and development programs tailored for career growth.
- Opportunity to work with cutting-edge technologies and industry leaders.
- Dynamic and supportive work environment.
- Clear career progression paths within a global company.
- Employee recognition programs and performance incentives.
- Access to professional mentorship and coaching.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your technical aptitude, academic achievements, and any relevant project or internship experience. We look forward to reviewing your application!