About Company
LAPO Microfinance Bank is a leading financial institution dedicated to empowering low-income individuals and micro-entrepreneurs in Nigeria. With a strong commitment to financial inclusion, LAPO provides accessible financial services, including micro-loans, savings, and other support, to foster economic growth and improve livelihoods across diverse communities. Our mission is to create socio-economic value for our clients, staff, and stakeholders by delivering innovative and responsive financial solutions. We pride ourselves on a culture of integrity, teamwork, and continuous learning, fostering an environment where every employee can grow professionally and contribute meaningfully to our overarching vision. Join a team that is making a tangible difference in the lives of millions.
Job Description
Are you a highly motivated and enthusiastic individual looking to kickstart your career in a dynamic and supportive environment? LAPO Microfinance Bank is actively seeking a Junior Receptionist to join our vibrant team at our Ile-Epo, Alimosho office. This is an incredible opportunity for someone eager to learn the ropes of professional office administration and client relations, even if you have limited prior experience. We believe in nurturing talent, which is why comprehensive training will be provided to ensure you are fully equipped to excel in this pivotal front-desk role.
As our Junior Receptionist, you will be the first point of contact for our valued clients and visitors, embodying the welcoming and professional image of LAPO Microfinance Bank. You will play a crucial role in ensuring the smooth daily operations of our front office, managing communication channels, and providing administrative support. This position is ideal for someone with excellent interpersonal skills, a proactive attitude, and a strong desire to develop a career in the financial services sector. You will gain invaluable experience in customer service, office management, and professional communication within a fast-paced banking environment. We are looking for an individual who is reliable, organized, and possesses a genuine desire to assist others and contribute positively to our team. If you are ready to learn, grow, and become an integral part of an organization committed to community development, we encourage you to apply and begin your journey with LAPO.
Key Responsibilities
- Warmly greet and welcome clients and visitors as they arrive at the office, directing them appropriately.
- Answer, screen, and forward incoming phone calls in a professional and courteous manner.
- Manage the reception area, ensuring it remains tidy, presentable, and well-stocked with necessary materials.
- Receive, sort, and distribute daily mail, deliveries, and packages.
- Provide basic and accurate information in-person and via phone/email to clients.
- Maintain office security by following procedures and controlling access via the reception desk.
- Assist with scheduling appointments and maintaining calendars for key personnel.
- Perform various administrative and clerical support tasks, such as data entry, photocopying, and filing.
- Handle client inquiries and direct them to the appropriate department or staff member.
- Report any office equipment malfunctions or maintenance needs to the relevant personnel.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Proficiency in basic computer applications (MS Office Suite – Word, Excel, Outlook).
- Ability to be resourceful and proactive in dealing with issues that may arise.
- Organizational skills with the ability to multitask and prioritize.
- A positive attitude and professional demeanor.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus.
- Familiarity with office equipment (e.g., printers, scanners).
- Ability to speak local languages common in Lagos (e.g., Yoruba) is an advantage.
- A strong desire to learn and grow within the financial services industry.
Perks & Benefits
- Comprehensive on-the-job training and mentorship program.
- Opportunities for professional development and career advancement within LAPO.
- Competitive salary and benefits package.
- A supportive and collaborative work environment.
- Opportunity to be part of a reputable microfinance institution impacting communities.
- Health and wellness programs.
- Paid time off and holidays.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights any relevant experience, even if informal.