About Company
City Furniture is a leading furniture and home accents retailer in Florida, known for its extensive selection, innovative retail experiences, and unwavering commitment to customer satisfaction. For over 50 years, we’ve helped transform houses into homes, building a reputation for quality, value, and exceptional service. With numerous showrooms across the state and a robust online presence, City Furniture is continuously growing, driven by a passion for design and a dedication to our community. We pride ourselves on fostering a dynamic and inclusive work environment where every associate can thrive, learn, and grow their career. We believe that our success is directly linked to the success and development of our people, which is why we invest heavily in training and development programs. Join a company that not only furnishes homes but also builds futures, providing a stable and rewarding career path for individuals ready to make a tangible impact.
Job Description
Are you passionate about helping people and eager to kickstart your career in customer service? City Furniture is excited to offer a unique opportunity for aspiring professionals to join our team as a Customer Support Trainee. This is a full-time, paid training program designed to equip you with all the essential skills and knowledge needed to excel in a fast-paced and supportive customer service environment. No prior experience is required – we believe in nurturing talent from the ground up!
As a Customer Support Trainee, you will embark on a comprehensive training journey covering everything from our diverse product catalog and advanced internal systems to best practices in customer communication and problem-solving. You’ll learn how to effectively handle customer inquiries, resolve issues with empathy and efficiency, and ensure every customer interaction is a positive one. Our dedicated trainers and mentors will guide you every step of the way, providing hands-on experience and continuous feedback to accelerate your learning. This role is perfect for individuals who are natural communicators, quick learners, and genuinely enjoy making a difference in someone’s day. Upon successful completion of the training program, you will transition into a permanent Customer Support Specialist role with City Furniture, continuing your growth within our thriving organization. This is more than just a job; it’s an investment in your professional future with one of Florida’s most respected retailers.
Key Responsibilities
- Actively participate in all scheduled training sessions and workshops.
- Learn and become proficient with City Furniture’s product lines, services, and internal CRM systems.
- Shadow experienced Customer Support Specialists to observe best practices in real-time customer interactions.
- Handle inbound customer inquiries via phone, email, and chat under guided supervision, progressively taking on more complex issues.
- Accurately document customer interactions, solutions, and feedback in our database.
- Collaborate with team members and other departments to resolve customer concerns efficiently.
- Adhere to company policies and procedures, ensuring a consistent and high-quality customer experience.
- Provide friendly, professional, and empathetic support to all customers.
- Continuously seek opportunities for self-improvement and professional development within the customer service field.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a natural ability to connect with people.
- A genuine desire to help and serve customers.
- Basic computer proficiency and ability to learn new software quickly.
- Positive attitude and a strong work ethic.
- Ability to remain calm and professional in challenging situations.
- A team player mentality with a willingness to collaborate.
Preferred Qualifications
- High school diploma or equivalent.
- Some prior experience in a customer-facing role (retail, hospitality, etc.) is a plus but not required.
- Bilingual proficiency (English and Spanish) is a significant advantage.
- Familiarity with CRM software is a plus.
Perks & Benefits
- Competitive paid training program.
- Opportunity for permanent full-time employment upon successful completion of training.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
- Generous employee discounts on furniture and home accents.
- Career advancement opportunities within a growing company.
- Supportive and collaborative work environment.
- Access to ongoing learning and development resources.
How to Apply
Ready to build a rewarding career with City Furniture? We encourage all qualified candidates to apply directly through our official careers portal. Please click on the link below to submit your application and explore other exciting opportunities with our team. Be sure to highlight your passion for customer service and your eagerness to learn in your application.