About Company
Nestled in the heart of historic downtown Sanford, The Willow Tree Cafe has been a cherished culinary gem for over two decades. We are a family-owned establishment renowned for our warm, inviting atmosphere, exceptional customer service, and a delightful menu featuring fresh, scratch-made comfort food with a unique Southern twist. Our commitment to quality ingredients, vibrant flavors, and creating a memorable dining experience for every guest is at the core of who we are. We pride ourselves on fostering a friendly and supportive team environment where passion for hospitality and a dedication to service are celebrated. At The Willow Tree Cafe, we believe that great food tastes even better when served with genuine warmth and a smile, making us a beloved destination for locals and visitors alike seeking a cozy retreat and delicious meals. Join our team and help us continue to deliver the charm and culinary excellence our patrons have come to love.
Job Description
The Willow Tree Cafe is actively seeking an enthusiastic and dedicated Full-Time Restaurant Waiter to join our close-knit team. This is an exceptional opportunity for a service-oriented individual who thrives in a fast-paced yet friendly environment and genuinely enjoys connecting with people. As a Waiter at The Willow Tree Cafe, you will be the face of our establishment, responsible for delivering an outstanding dining experience from the moment guests walk through our doors until their departure. You will play a crucial role in maintaining our reputation for excellent service by taking orders accurately, serving food and beverages efficiently, and ensuring guest satisfaction with every interaction. We are looking for someone with a positive attitude, strong communication skills, and a keen eye for detail. If you are passionate about food, hospitality, and creating lasting memories for our guests, we encourage you to apply. You will contribute to a welcoming atmosphere, work alongside a supportive team, and have the opportunity to grow within a beloved local institution. This role requires flexibility to work various shifts, including weekends and holidays, to meet the demands of our bustling cafe. Your ability to anticipate guest needs, handle inquiries gracefully, and provide prompt, courteous service will be key to your success and our continued reputation for excellence. Join us and become a vital part of the dining experience that makes The Willow Tree Cafe a true Sanford treasure, upholding our standards of quality and heartfelt service.
Key Responsibilities
- Warmly greet and seat guests, presenting menus and informing them of daily specials.
- Accurately take food and beverage orders, offering recommendations and answering questions about menu items, ingredients, and preparation methods.
- Serve food and beverages promptly and professionally, ensuring accuracy and presentation standards are met.
- Monitor dining tables to ensure guest satisfaction, promptly addressing any concerns or requests.
- Process payments accurately using the POS system and handle cash or credit card transactions.
- Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations, adhering to health and safety standards.
- Collaborate effectively with kitchen staff to ensure timely and accurate order delivery, fostering a cohesive team environment.
- Assist with opening and closing duties, including setting up and breaking down dining areas, restocking supplies, and preparing for the next shift.
- Adhere to all food safety and sanitation regulations and company policies.
- Provide exceptional customer service, anticipating guest needs and going the extra mile to enhance their dining experience, thereby building customer loyalty.
Required Skills
- Minimum of 6 months experience in a full-service restaurant or cafe environment.
- Excellent communication and interpersonal skills, with a friendly and engaging demeanor.
- Ability to work efficiently and calmly in a fast-paced environment, managing multiple tables effectively.
- Strong organizational skills and attention to detail, especially regarding order accuracy and table setup.
- Basic math skills for handling payments and making change.
- Ability to stand and walk for extended periods and lift up to 25 pounds.
- Positive attitude and a strong commitment to guest satisfaction.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- High school diploma or equivalent.
- Experience with common POS systems (e.g., Toast, Square, Aloha).
- Knowledge of local food and beverage trends, and experience with specialty coffee or tea service.
- Certification in food handling or safety (e.g., ServSafe).
Perks & Benefits
- Competitive hourly wage plus generous tips, ensuring strong earning potential.
- Opportunity for professional growth and development within our established restaurant.
- Employee meal discounts on our delicious menu items.
- Supportive and friendly team environment where every member is valued.
- Contribution to a beloved local community institution with a strong reputation.
- Flexible scheduling options to support work-life balance, where possible.
How to Apply
If you are eager to contribute your passion for hospitality to a cherished local establishment, we invite you to apply! Please click on the application link below to submit your detailed resume and cover letter. We look forward to reviewing your application and potentially welcoming you to The Willow Tree Cafe family.