About Company
Brightstar Credit Union has been a trusted financial partner in South Florida for over 70 years. We are a member-owned, not-for-profit financial institution dedicated to empowering our members to achieve their financial dreams. With a strong commitment to community, innovation, and exceptional service, we strive to make banking simple, convenient, and rewarding. Our culture fosters growth, collaboration, and a genuine passion for serving others. We believe in investing in our employees and providing them with the tools and support needed to succeed, whether they’re working from one of our branches or from the comfort of their home. Join us in making a meaningful difference in the financial lives of our community members.
Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a dynamic environment where you can make a real difference, all from the comfort of your home office? Brightstar Credit Union is seeking a dedicated and enthusiastic Virtual Customer Service Agent to join our growing remote team. In this pivotal role, you will be the friendly voice and helpful hand for our members, providing exceptional support and guidance on a wide range of financial services. From answering inquiries about accounts and transactions to assisting with online banking and loan applications, you’ll ensure every member interaction is positive, efficient, and professional. This is more than just a customer service job; it’s an opportunity to build lasting relationships, contribute to our mission of financial well-being, and grow your career with a supportive organization that values its employees. We are looking for individuals who are self-motivated, tech-savvy, and possess an unwavering commitment to service excellence. If you’re ready to leverage your communication skills to empower our members and become an integral part of a vibrant, remote-first team, we encourage you to apply! Your success is our success, and we’ll provide comprehensive training and ongoing support to ensure you excel in this rewarding position. Embrace the flexibility of remote work while making a tangible impact on the financial health of our valued members. We are committed to fostering an inclusive environment where every team member feels supported and empowered to deliver their best work.
Key Responsibilities
- Provide first-call resolution for member inquiries via phone, email, and chat regarding accounts, loans, and credit union services.
- Assist members with online banking, mobile app navigation, and troubleshooting technical issues.
- Educate members on various financial products and services, identifying opportunities to enhance their financial wellness.
- Process transactions accurately and efficiently, adhering to all regulatory and credit union policies.
- Maintain detailed and accurate records of member interactions and transactions in the CRM system.
- Collaborate with internal departments to resolve complex member issues and ensure a seamless experience.
- Adhere to strict confidentiality and security protocols to protect member information.
- Continuously learn about new products, services, and system updates to provide up-to-date information.
- Contribute to a positive and collaborative remote team environment, actively participating in virtual meetings and team discussions.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably in a call center or financial services environment.
- Exceptional verbal and written communication skills with a friendly and professional demeanor.
- Strong active listening skills and empathy to understand member needs.
- Proficiency with computer systems, CRM software, and the ability to navigate multiple applications simultaneously.
- High-speed internet connection and a dedicated, quiet home workspace free from distractions.
- Self-motivated and able to work independently with minimal supervision.
- Excellent problem-solving abilities and a proactive approach to issue resolution.
- Ability to adapt to changing priorities and learn new information quickly.
- Demonstrated reliability, punctuality, and strong work ethic.
Preferred Qualifications
- Experience with financial services products (e.g., banking, loans, credit cards) or similar regulated industries.
- Bilingual (Spanish/English) communication skills are a significant plus.
- Associate's degree or higher in a relevant field.
- Familiarity with remote collaboration tools (e.g., Zoom, Microsoft Teams).
- Previous experience in a virtual or work-from-home customer service role.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive health, dental, and vision insurance plans for employees and their families.
- 401(k) retirement plan with generous employer matching contributions.
- Paid time off (vacation, sick leave, holidays) to support work-life balance.
- Paid extensive training and ongoing professional development opportunities to foster career growth.
- Employee assistance program for personal and professional support.
- Opportunity to work from the comfort and convenience of your home, saving commute time and costs.
- Supportive team environment with a focus on employee well-being and collaboration.
- Access to exclusive employee discounts on credit union products and services, including favorable loan rates.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to review our careers page for current openings and submit your application for a Virtual Customer Service Agent or a similar Member Service Representative role that aligns with your skills and experience. Be sure to highlight your experience with remote work and customer service in your application materials and tell us why you are a great fit for Brightstar Credit Union.