About Company
Loews Miami Beach Hotel is an iconic, luxury resort nestled in the heart of South Beach, Florida. With stunning ocean views, world-class amenities, and an unwavering commitment to unparalleled guest experiences, we are a beacon of hospitality on the Miami coastline. Our team is dedicated to creating memorable moments for every guest, fostering an environment where exceptional service meets genuine warmth. We pride ourselves on our vibrant culture, encouraging growth and providing a supportive atmosphere where every team member contributes to our legacy of excellence. Join Loews Miami Beach Hotel and be part of a team that defines luxury hospitality.
Job Description
Are you a naturally warm, engaging, and highly organized individual with a passion for delivering five-star guest service? Loews Miami Beach Hotel is seeking a dedicated Front Desk Agent to join our vibrant team. In this pivotal role, you will be the first and last point of contact for our esteemed guests, setting the tone for their entire stay and leaving a lasting positive impression. You’ll be responsible for efficiently managing all aspects of the guest check-in and check-out process, meticulously processing reservations, and accurately handling payments and guest accounts. A significant part of your day will involve expertly assisting with a wide range of guest inquiries, from providing detailed information about hotel amenities and services to offering personalized recommendations on local attractions, exquisite dining options, and exciting activities in the Miami Beach area. This role demands a meticulous eye for detail, the ability to multitask effectively and gracefully in a fast-paced, luxury environment, and a proactive approach to anticipating and fulfilling guest needs before they even arise. You will be instrumental in ensuring a seamless, exceptional, and memorable experience from arrival to departure, consistently upholding the high standards of luxury and personalized hospitality that define the Loews Miami Beach experience. We are looking for someone who not only thrives on creating positive interactions and fostering genuine connections with guests but also possesses excellent problem-solving skills, capable of resolving issues efficiently and with a calm demeanor. Your contribution will be vital in maintaining our reputation for outstanding guest satisfaction and contributing to a harmonious and supportive team environment. If you have a welcoming smile, exceptional interpersonal and communication skills, a professional demeanor, and an unwavering commitment to service excellence, we encourage you to apply and help us continue to create unforgettable experiences for our cherished guests.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, processing check-ins and check-outs efficiently.
- Manage reservations, modifications, and cancellations accurately using the hotel's property management system.
- Process all financial transactions, including payments, billing inquiries, and currency exchange, with precision.
- Respond promptly and courteously to guest requests, inquiries, and complaints, resolving issues to ensure guest satisfaction.
- Provide comprehensive information about hotel facilities, services, and local attractions, dining, and transportation.
- Maintain a clean, organized, and professional front desk area.
- Collaborate effectively with other hotel departments (Housekeeping, Concierge, Bell Services) to ensure seamless guest experiences.
- Handle incoming calls and direct them appropriately, taking messages when necessary.
- Maintain up-to-date knowledge of hotel occupancy, events, and local happenings.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably within hospitality.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications and the ability to learn new software quickly.
- Strong interpersonal skills with a friendly and professional demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- Exceptional problem-solving and conflict resolution abilities.
- High level of organizational skills and attention to detail.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Hospitality Management or related field.
- Previous experience as a Front Desk Agent in a luxury hotel environment.
- Fluency in additional languages (e.g., Spanish, Portuguese).
- Familiarity with Opera PMS or similar property management systems.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Employee discounts on hotel stays, dining, and spa services.
- Opportunities for career growth and professional development.
- Complimentary meals during shifts.
- Supportive and inclusive work environment.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly through our official careers portal or preferred job board. Please ensure your application highlights your relevant experience and passion for hospitality.