About Company
Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry. Founded in 1964, Tim Hortons has become an iconic brand, deeply ingrained in Canadian culture, known for its fresh coffee, baked goods, and delicious meals. Our mission is to be the first choice for guests, providing a welcoming environment, friendly service, and quality food and beverages every time. We believe in fostering a positive team environment where every team member feels valued, supported, and has the opportunity to grow. At our Forest Heights, Kitchener location, we are dedicated to serving our community with a smile, ensuring every guest leaves happier than when they arrived. Join our passionate team and become a part of a company that prioritizes its people and its customers.
Job Description
Are you a friendly, energetic individual looking for a dynamic role in a fast-paced environment with flexible hours? Tim Hortons in Forest Heights, Kitchener, is seeking a dedicated Fast Food Counter Helper to join our team. This pivotal role is perfect for someone who thrives on providing exceptional customer service and enjoys working as part of a close-knit team. As a Counter Helper, you will be the face of Tim Hortons, interacting directly with our valued guests, taking their orders with precision, preparing our beloved menu items efficiently, and ensuring a clean and inviting atmosphere. We understand the importance of work-life balance, which is why we offer flexible scheduling options to accommodate your lifestyle, whether you’re a student, managing family commitments, or simply seeking hours that fit your personal needs. Your responsibilities will extend beyond serving customers; you’ll play a crucial role in maintaining our high standards of quality and cleanliness, contributing to the overall success of our restaurant. This position offers fantastic opportunities for growth within the Tim Hortons family, providing comprehensive training and a supportive environment where your contributions are recognized and celebrated. If you’re eager to start a rewarding career, learn valuable skills, and be part of a team that serves up smiles with every order, we encourage you to apply today. Come grow with us and help create memorable experiences for our guests in the heart of Forest Heights, Kitchener!
Key Responsibilities
- Greet guests with a friendly and welcoming attitude, providing exceptional customer service at all times.
- Accurately take customer orders, process payments, and manage cash transactions.
- Prepare food and beverage items according to Tim Hortons standards, including coffee, baked goods, and sandwiches.
- Maintain cleanliness and organization of the counter area, dining room, restrooms, and kitchen.
- Operate coffee makers, ovens, and other kitchen equipment safely and efficiently.
- Stock and replenish supplies, ensuring all items are readily available for service.
- Assist with opening and closing procedures as required, including cleaning and restocking.
- Adhere to all food safety and sanitation guidelines to ensure a safe environment for guests and team members.
- Work collaboratively with team members to ensure smooth operations and a positive work environment.
Required Skills
- Strong customer service orientation with a positive attitude.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Basic math skills for accurate cash handling.
- Reliability and punctuality are essential.
- Ability to stand for extended periods and lift up to 25 lbs.
Preferred Qualifications
- Previous experience in a customer service or food service role is an asset.
- High school diploma or equivalent.
- Food Handler's Certificate (or willingness to obtain one).
Perks & Benefits
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly wages.
- Opportunities for career growth and advancement within Tim Hortons.
- Comprehensive training program.
- Team member discounts on food and beverages.
- Supportive and friendly work environment.
- Opportunity to be part of an iconic Canadian brand.
How to Apply
Ready to brew up a great career? We invite all qualified candidates to apply for this exciting opportunity! Please click on the application link below to submit your resume and cover letter directly. We look forward to reviewing your application and potentially welcoming you to the Tim Hortons family in Forest Heights, Kitchener.