About Company
Apex Hotels is a family-owned collection of contemporary city centre hotels across the UK, renowned for delivering a truly authentic and memorable guest experience. With a strong presence in Edinburgh, we pride ourselves on exceptional service, stylish surroundings, and a commitment to creating a welcoming atmosphere for both our guests and our dedicated team members. Our hotels are designed to reflect their unique locations, offering a blend of modern comfort and local character. At Apex, we believe that our people are at the heart of our success, fostering a culture of teamwork, development, and genuine hospitality. We are constantly striving to innovate and improve, ensuring that every stay with us is not just a visit, but an experience tailored to individual needs. Join a team where your passion for service is celebrated, and your contributions genuinely make a difference to thousands of guests each year who choose Apex Hotels for their stays in vibrant cities like Edinburgh.
Job Description
Are you a master of first impressions, a local expert, and a dedicated problem-solver with a passion for delivering unparalleled guest experiences? Apex Hotels is seeking an enthusiastic and highly organised Concierge to join our vibrant team in Edinburgh. In this pivotal role, you will be the face of our hotel and apartment assistance services, providing a warm welcome, insightful recommendations, and seamless support to our diverse clientele. This isn’t just about opening doors; it’s about unlocking the very best of Edinburgh for our guests, anticipating their needs, and exceeding their expectations at every turn. You’ll be the go-to person for everything from booking exclusive dining experiences and arranging private tours to providing expert advice on local attractions, transport, and hidden gems. We’re looking for someone who thrives in a fast-paced environment, possesses an encyclopaedic knowledge of Edinburgh, and takes genuine pride in creating memorable moments for every guest. Your ability to communicate effectively, remain composed under pressure, and demonstrate proactive hospitality will be key to your success. If you’re ready to bring your exceptional service skills and love for Scotland’s capital to a leading hotel group, we encourage you to apply and become an essential part of the Apex Hotels family.
Key Responsibilities
- Warmly welcome guests upon arrival and assist with luggage handling and storage.
- Provide comprehensive and accurate information about hotel services, facilities, and local attractions in Edinburgh.
- Offer expert recommendations and make reservations for restaurants, theatre, tours, transportation, and other guest requests.
- Anticipate guest needs and pro-actively offer assistance to enhance their stay.
- Manage incoming and outgoing deliveries, mail, and packages for guests and hotel operations.
- Assist with car rental arrangements, taxi services, and provide clear directions.
- Handle guest inquiries, complaints, and special requests promptly and professionally, escalating issues when necessary.
- Maintain an updated knowledge base of current events, exhibitions, and points of interest within Edinburgh and surrounding areas.
- Ensure the lobby and concierge desk area are always tidy, welcoming, and presentable.
- Collaborate effectively with other hotel departments to ensure a seamless guest experience.
- Uphold hotel security procedures and privacy standards at all times.
- Provide assistance to guests staying in our serviced apartments, ensuring their needs are met with the same high standards.
Required Skills
- Minimum of 1 year experience in a customer service or hospitality role, preferably within a hotel environment.
- Exceptional verbal and written communication skills in English.
- Extensive knowledge of Edinburgh's attractions, dining scene, entertainment, and transportation.
- Strong interpersonal skills with a genuine passion for guest service.
- Ability to multitask, prioritize, and remain calm and professional under pressure.
- Proficiency in using hotel management systems and standard office software (e.g., Microsoft Office).
- A proactive approach to problem-solving and guest satisfaction.
- Immaculate presentation and a professional demeanor.
Preferred Qualifications
- Previous experience as a Concierge or Guest Relations Officer in a 4- or 5-star hotel.
- Fluency in additional languages is highly advantageous.
- Membership or certification from a recognised concierge association (e.g., Les Clefs d'Or).
- A relevant qualification in hospitality management or tourism.
Perks & Benefits
- Competitive salary and opportunities for career progression.
- Generous discounts on hotel stays and dining across all Apex Hotels properties.
- Comprehensive training and development programs to enhance your skills.
- Meals provided whilst on duty.
- Contribution to a company pension scheme.
- Uniform provided and laundered.
- Employee assistance program for health and wellbeing support.
- Cycle to Work Scheme.
- Referral bonus scheme.
How to Apply
If you are ready to embark on an exciting career with Apex Hotels and believe you have the skills and passion to excel as our Concierge, we encourage you to apply directly through our careers portal. Please click on the application link below to submit your CV and a cover letter outlining why you are the perfect fit for this role and our team.