About Company
Raymond James Financial, Inc. is a leading diversified financial services company providing private client group, capital markets, asset management, and banking services to individuals, corporations, and municipalities. With over 60 years of history, our commitment to client-first advice and professional integrity has fostered a culture of excellence and a strong sense of community. Headquartered in St. Petersburg, Florida, we are a Fortune 500 company with a global presence, yet we maintain the personalized service and entrepreneurial spirit of our roots. Our IT Division is the backbone of our operations, ensuring secure, reliable, and innovative technology solutions for our advisors and clients worldwide. Join a team where your contributions are valued, and your growth is supported.
Job Description
Are you a proactive problem-solver with a passion for technology and helping others? Raymond James Financial is seeking a dedicated Help Desk Officer to join our dynamic IT Division in St. Petersburg, Florida. In this crucial role, you will be the first point of contact for our employees, providing essential technical support and ensuring the smooth operation of our IT infrastructure. You’ll be instrumental in diagnosing and resolving a wide range of hardware, software, and network issues, empowering our teams to deliver exceptional financial services.
This position requires a blend of technical expertise, excellent communication skills, and a customer-centric approach. You will work within a fast-paced environment, handling inquiries via phone, email, and in-person, escalating complex issues to specialized teams when necessary. We’re looking for someone who thrives on challenges, is eager to learn new technologies, and is committed to maintaining the high standards of service our employees expect. If you’re ready to make a significant impact in a supportive and collaborative environment, we encourage you to apply and grow your career with a company that truly values its people and technology.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, network, and system issues via phone, email, and ticketing system.
- Diagnose and resolve common technical problems related to Windows operating systems, Microsoft Office Suite, business applications, and mobile devices.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral equipment.
- Document all support interactions, resolutions, and relevant technical information accurately in the IT service management system.
- Escalate unresolved issues to appropriate senior IT support personnel or specialized teams.
- Assist with user account management, including password resets, account unlocks, and access provisioning.
- Educate users on best practices for technology usage and security protocols.
- Participate in ongoing training and professional development to stay current with evolving technologies and company systems.
Required Skills
- 2+ years of experience in an IT Help Desk or Technical Support role.
- Proficiency with Windows 10/11 operating systems and Microsoft Office 365 applications.
- Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with Active Directory for user and computer management.
- Familiarity with remote desktop tools and ticketing systems (e.g., ServiceNow).
- Excellent verbal and written communication skills.
- Demonstrated problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certifications.
- Experience supporting financial services applications or environments.
- Familiarity with VPN technologies and multi-factor authentication (MFA) solutions.
- Experience with IT asset management and inventory practices.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and company holidays.
- Tuition reimbursement program for continued education.
- Employee assistance program (EAP).
- Wellness programs and on-site fitness facilities.
- Opportunities for professional development and career growth.
- Employee stock purchase plan (ESPP).
How to Apply
Ready to launch your career as a Help Desk Officer with Raymond James Financial? We invite qualified candidates to submit their application through our official careers portal. Please click on the link below to apply for this exciting opportunity. We look forward to reviewing your application!