About Company
Barclays is a British universal bank, diversified by business type and geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, integrated corporate and investment bank. We are committed to helping people achieve their ambitions – in the right way. We provide an environment where every colleague can be themselves and thrive, where values are lived, and where everyone is part of our success. With a rich history spanning over 300 years, Barclays is dedicated to serving communities, fostering innovation, and delivering exceptional financial services. Join us in Litherland, Liverpool, and be a part of a team that makes a real difference in our customers’ lives.
Job Description
Are you passionate about customer service and ready to embark on a rewarding career in the banking sector? Barclays in Litherland, Liverpool, is seeking a dedicated and enthusiastic Banking Assistant to join our dynamic team. This pivotal role focuses on delivering outstanding account management and customer care, acting as the first point of contact for our valued clients. As a Banking Assistant, you will play a crucial role in building and maintaining strong relationships with our customers, helping them navigate their financial journeys with ease and confidence. You will be responsible for assisting with a wide range of inquiries, processing transactions efficiently, and providing expert guidance on our diverse portfolio of banking products and services. This isn’t just a transactional role; it’s an opportunity to become a trusted advisor, understanding individual customer needs and proactively offering solutions that genuinely benefit them. You will work within a supportive branch environment, collaborating closely with colleagues to achieve collective goals and uphold Barclays’ reputation for excellence. We are looking for someone who is not only meticulous and organized but also possesses exceptional interpersonal skills, a genuine desire to help others, and an ability to communicate complex financial information clearly and concisely. If you are looking for a role where you can grow, learn, and contribute to the financial well-being of your community, while being part of a globally recognized institution, then this opportunity at Barclays in Litherland is for you. We provide comprehensive training and continuous development opportunities to ensure you have all the tools you need to succeed and advance your career within the bank. Join us in making a meaningful impact every day.
Key Responsibilities
- Assist customers with a broad range of banking inquiries, including account balances, statements, and transaction details.
- Accurately process financial transactions such as deposits, withdrawals, transfers, and payments.
- Onboard new customers, assist with account opening procedures, and guide them through our banking services.
- Proactively identify customer needs and cross-sell appropriate banking products, services, and digital solutions.
- Resolve customer complaints and issues efficiently and courteously, escalating complex cases when necessary.
- Maintain up-to-date customer records and ensure strict adherence to data privacy regulations.
- Educate customers on the benefits of digital banking channels and provide support for online and mobile banking.
- Ensure compliance with all internal policies, banking regulations, and security procedures.
- Collaborate effectively with branch colleagues to meet service standards and achieve business objectives.
- Handle and balance cash responsibly, ensuring accuracy in all cash-related transactions.
Required Skills
- Proven experience in a customer service-oriented role.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach.
- High level of accuracy and attention to detail, particularly in handling financial data.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving abilities and a proactive attitude.
- Demonstrated ability to handle confidential information with discretion.
Preferred Qualifications
- Previous experience within the banking or financial services industry.
- Knowledge of banking products, services, and regulatory requirements.
- Familiarity with CRM systems and financial software.
- A-Levels or equivalent qualifications, preferably in a business or finance-related subject.
- Experience in cash handling and reconciliation.
Perks & Benefits
- Competitive annual salary with performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous pension scheme with employer contributions.
- Extensive career development and training opportunities.
- Employee discount programs and special offers.
- Paid time off, including annual leave and bank holidays.
- Inclusive and diverse work environment dedicated to employee well-being.
- Life assurance and income protection.
How to Apply
If you are ready to take the next step in your career with a leading global bank, we encourage you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Barclays team.