About Company
Cresta Lodge Gaborone is a premier destination offering exceptional hospitality in the heart of Botswana’s vibrant capital. As a proud member of Cresta Hotels, a leading Southern African hospitality group, we are renowned for our commitment to excellent service, comfortable accommodations, and memorable guest experiences. Our lodge features state-of-the-art conferencing facilities, diverse dining options, and a welcoming atmosphere that caters to both business and leisure travellers. We believe our strength lies in our people, and we are dedicated to fostering a supportive and dynamic work environment where every team member can thrive.
Job Description
Are you a highly motivated and customer-focused individual with a passion for hospitality? Cresta Lodge Gaborone is seeking an enthusiastic and professional Front Office Agent to join our dynamic team for an immediate start. This pivotal role is the face of our hotel, providing the first and last impression for our valued guests. You will be responsible for ensuring a seamless and welcoming experience from check-in to check-out, handling inquiries, and managing reservations with efficiency and a warm smile. We are looking for someone who is quick to learn, proactive, and dedicated to delivering exceptional service. If you possess excellent communication skills, a keen eye for detail, and thrive in a fast-paced environment, this is an outstanding opportunity to advance your career with a reputable hotel brand. While previous experience in a similar role is highly advantageous, we also welcome dedicated individuals with strong customer service backgrounds and a willingness to learn quickly. Your ability to adapt and contribute from day one will be key to your success in this immediate start position.
Key Responsibilities
- Greet and welcome guests upon arrival, performing efficient check-ins and check-outs according to established procedures.
- Manage guest reservations, cancellations, and modifications with accuracy and attention to detail, utilising the hotel's property management system.
- Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues to management when necessary.
- Process payments, manage cash float, and accurately balance daily transactions.
- Provide comprehensive information about hotel facilities, services, and local attractions to enhance the guest experience.
- Maintain a tidy and organised front desk area, ensuring all necessary supplies are stocked.
- Assist with incoming calls and direct them appropriately, serving as a central communication point.
- Collaborate effectively with other hotel departments (Housekeeping, Food & Beverage) to ensure guest satisfaction.
- Adhere to all hotel policies, safety guidelines, and security procedures.
Required Skills
- Exceptional customer service and interpersonal skills
- Strong verbal and written communication abilities in English
- Proficiency in basic computer applications (MS Office Suite)
- Ability to multi-task and work efficiently under pressure
- Excellent problem-solving and organisational skills
- A friendly, welcoming, and professional demeanour
- Flexibility to work various shifts, including evenings, weekends, and holidays
Preferred Qualifications
- Diploma or Certificate in Hospitality Management or a related field
- Previous experience (1+ year) as a Front Office Agent or in a similar customer service role, preferably within a hotel setting
- Familiarity with hotel property management systems (e.g., Opera, Fidelio)
- Proficiency in an additional local language (e.g., Setswana)
- Proven track record of maintaining high standards of guest satisfaction
Perks & Benefits
- Competitive salary and performance incentives
- Opportunities for professional growth and career advancement within Cresta Hotels
- Comprehensive training and development programs
- Meal provisions during shifts
- Uniform provided
- Supportive and inclusive work environment
- Employee discounts on hotel services (subject to policy)
How to Apply
To apply for this exciting Front Office Agent opportunity, please visit our careers page. On the page, you will find instructions on how to submit your detailed CV and a compelling cover letter outlining your experience and why you are the ideal candidate for this immediate start role. We encourage you to highlight any relevant customer service or hospitality experience. We look forward to reviewing your application!