About Company
Staropolska Restaurant has been a beloved cornerstone of the New Britain culinary scene for decades, offering an authentic taste of traditional Polish cuisine. Renowned for its warm, inviting atmosphere and hearty, home-style dishes, we pride ourselves on creating memorable dining experiences for every guest. From our famous pierogi to our rich goulash, every dish is prepared with passion and served with a smile. We are a family-owned establishment that values tradition, quality, and community, fostering a supportive and dynamic environment for our team members. Joining Staropolska means becoming part of a legacy and contributing to a cherished local institution where exceptional food meets heartfelt service.
Job Description
Are you a passionate and personable individual with a flair for hospitality? Do you thrive in a dynamic, fast-paced environment and possess a genuine desire to deliver outstanding customer service? Staropolska Restaurant, a celebrated establishment in Downtown New Britain renowned for its authentic Polish cuisine and welcoming ambiance, is seeking dedicated and enthusiastic Restaurant Waiters to join our vibrant team. We are looking for individuals who are eager to embrace both day and night shifts, contributing to our mission of providing an unforgettable dining experience for every guest.
As a Restaurant Waiter at Staropolska, you will be the face of our restaurant, playing a crucial role in creating a positive and lasting impression. Your primary responsibility will be to ensure our guests feel welcomed, comfortable, and well-cared for from the moment they step through our doors until their departure. This isn’t just about taking orders; it’s about connecting with people, understanding their preferences, and guiding them through our menu of traditional Polish delights. You will be expected to master our extensive menu, including daily specials and beverage offerings, to confidently make recommendations and answer any questions our patrons may have.
We are looking for individuals who can seamlessly manage multiple tables, maintain composure under pressure, and always serve with a professional yet friendly demeanor. The role demands excellent communication skills, both with guests and your fellow team members, to ensure smooth service flow and a collaborative work environment. Whether it’s a bustling lunch rush or an intimate dinner service, your ability to adapt, prioritize, and anticipate guest needs will be paramount. You will be an integral part of our team, contributing to the overall success and reputation of Staropolska Restaurant. If you are committed to delivering exceptional service, eager to learn, and ready to contribute to a cherished local institution, we encourage you to apply. We offer a supportive team, competitive compensation, and the chance to be part of a truly special dining experience.
Key Responsibilities
- Warmly greet guests and guide them to their tables, presenting menus and explaining daily specials.
- Accurately take food and beverage orders, using a POS system, and relaying them to the kitchen and bar staff.
- Serve food and beverages promptly and professionally, ensuring accuracy and presentation standards are met.
- Anticipate and respond to guest needs and requests throughout their dining experience, proactively offering assistance.
- Clear and reset tables efficiently and hygienically, preparing them for the next guests.
- Process payments accurately, handle cash and card transactions, and manage till reconciliation if required.
- Maintain a clean and organized dining area, including tables, chairs, and service stations.
- Collaborate effectively with kitchen staff, bartenders, and other front-of-house team members to ensure seamless service.
- Educate guests on menu items, ingredients, and preparation methods, offering thoughtful recommendations.
- Address guest concerns or complaints with professionalism and grace, escalating to management when necessary.
Required Skills
- Minimum of 1 year of experience in a fast-paced restaurant or hospitality setting.
- Exceptional customer service and interpersonal communication skills.
- Ability to multitask and manage time effectively in a high-volume environment.
- Strong work ethic and a positive, team-oriented attitude.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Basic math skills for handling payments and making change.
- Familiarity with Point of Sale (POS) systems.
- Flexibility to work various shifts, including days, nights, weekends, and holidays.
Preferred Qualifications
- Previous experience with Polish or European cuisine.
- Knowledge of food safety and hygiene regulations.
- Ability to speak Polish or another second language is a plus.
- High school diploma or equivalent.
- Valid Food Handler's Permit or willingness to obtain one.
Perks & Benefits
- Competitive hourly wage plus excellent tips.
- Flexible scheduling options to support work-life balance.
- Delicious complimentary employee meals during shifts.
- Opportunity for professional growth and advancement within our team.
- A vibrant, supportive, and respectful work environment.
- Be part of a cherished community institution with a strong local following.
How to Apply
We invite passionate individuals to join our team and help us continue providing exceptional dining experiences. To apply for the Restaurant Waiter position at Staropolska Restaurant, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to our family.