About Company
Webster Bank is a leading regional bank with a rich history of serving individuals, families, and businesses for over 85 years. Headquartered in Stamford, CT, we are deeply committed to fostering financial well-being and building lasting relationships within our communities. At Webster, we pride ourselves on our personalized approach, innovative solutions, and a culture that values integrity, collaboration, and client focus. We offer a comprehensive suite of banking, lending, investment, and wealth management services, continuously striving to empower our customers to achieve their financial goals. Join a company where your contributions are valued, and your career growth is supported through a dynamic and inclusive work environment.
Job Description
Are you ready to launch your career in customer operations from the comfort of your home? Webster Bank, a leading financial institution dedicated to empowering individuals and businesses, is seeking enthusiastic and detail-oriented individuals to join our team as a Remote Customer Operations Assistant. This is an exceptional entry-level opportunity designed for proactive problem-solvers who are passionate about providing outstanding service and contributing to a seamless customer experience across all our platforms.
As a Remote Customer Operations Assistant, you will be at the forefront of our customer engagement, playing a crucial role in our daily operations. You’ll act as the first point of contact for a wide range of customer inquiries, ensuring their needs are met with professionalism, efficiency, and genuine empathy. This dynamic role offers you the chance to gain invaluable hands-on experience in the fast-paced banking sector, learning sophisticated operational processes and developing a comprehensive understanding of financial services. You’ll work closely with a collaborative and dedicated team, receiving robust training and mentorship to support your professional development. We are committed to fostering an environment where every team member can thrive and advance their career within the bank.
This position is perfect for someone who is eager to learn, possesses strong active listening and communication skills, and is comfortable navigating various technological platforms to assist customers effectively. You will be responsible for addressing customer concerns, guiding them through banking procedures, and ensuring their overall satisfaction. If you’re looking for a stable, rewarding remote position where you can make a tangible impact from day one and grow with a reputable institution, we encourage you to apply and become a vital part of Webster Bank’s mission to deliver personalized and excellent banking experiences.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing accurate information and solutions regarding bank products, services, and policies.
- Assist customers with account-related issues, transactions, and technical support for online banking platforms.
- Document all customer interactions meticulously in the CRM system, ensuring clear and comprehensive records.
- Collaborate with other departments to resolve complex customer issues and escalate problems appropriately when necessary.
- Identify opportunities to enhance the customer experience and contribute to process improvements within daily operations.
- Adhere strictly to all banking regulations, compliance standards, and internal policies and procedures.
- Participate in ongoing training and development programs to expand knowledge of banking products and services.
Required Skills
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications (MS Office Suite, web browsers)
- Ability to work independently and manage time effectively in a remote setting
- A positive attitude and a customer-centric approach
- High school diploma or equivalent
Preferred Qualifications
- Previous experience in a customer service or call center environment (even if non-banking)
- Familiarity with CRM software or ticketing systems
- Associate’s degree or some college coursework completed
- Bilingual proficiency (English and Spanish a plus)
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans
- Paid time off (vacation, sick leave, holidays)
- 401(k) retirement plan with company match
- Life and disability insurance
- Employee assistance program (EAP)
- Extensive training and professional development opportunities
- Career advancement pathways within a growing financial institution
- Remote work setup support and resources
How to Apply
Interested candidates are invited to apply directly through our official careers portal. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your communication skills, attention to detail, and enthusiasm for customer service. We look forward to reviewing your application!