About Company
Optimum (Altice USA) is a leading provider of internet, TV, phone, and mobile services to residential and business customers across the United States. With a steadfast commitment to innovation and unparalleled customer satisfaction, we empower millions of people to connect, communicate, and be entertained in an ever-evolving digital landscape. Our core mission is to deliver reliable, high-speed connectivity and exceptional customer experiences that simplify lives and foster stronger connections within communities. We believe in cultivating a supportive, inclusive, and dynamic work environment where every employee can thrive, grow their skills, and contribute meaningfully to a vital service. Joining Optimum means becoming part of a forward-thinking company that is constantly evolving to meet and exceed the demands of a connected world, providing essential services that keep our customers engaged, informed, and entertained. We are dedicated to our employees’ success and offer pathways for career advancement in a fast-paced, exciting industry.
Job Description
Are you a natural communicator with a genuine passion for helping people and a keen interest in the dynamic world of telecommunications? Optimum (Altice USA) is actively seeking an enthusiastic, customer-focused, and tech-savvy On-site Customer Advisor to join our vibrant team at our Danbury, Connecticut location. In this pivotal and highly visible role, you will serve as the friendly and knowledgeable face of Optimum, directly assisting our valued customers with a wide array of inquiries related to their internet, TV, phone, and mobile services. This isn’t just a desk job; it’s a rewarding opportunity to build meaningful relationships, effectively solve complex problems, and ensure every customer interaction leaves them feeling valued, understood, and completely satisfied with their Optimum experience.
You will be responsible for providing world-class service, deftly troubleshooting common technical issues, clearly explaining service features and benefits, efficiently processing payments, and proactively helping customers discover new products and services that enhance their digital lifestyle. We are searching for an individual who thrives in a fast-paced, customer-centric environment, possesses strong interpersonal skills, exhibits exceptional patience, and is deeply committed to delivering effective solutions with a consistently positive attitude. If you’re ready to embark on a rewarding career path where your contributions are not only recognized but genuinely celebrated, and where your professional growth is actively encouraged, we invite you to apply. This role offers comprehensive training, continuous learning opportunities, and a clear path for professional development within a leading telecommunications company. Be an essential part of a dedicated team that keeps our communities connected!
Key Responsibilities
- Greet customers warmly and provide exceptional service in person at our Danbury retail location.
- Actively listen to customer inquiries and concerns, diagnosing issues related to internet, TV, phone, and mobile services.
- Provide accurate and comprehensive information about Optimum products, services, and promotions.
- Guide customers through troubleshooting steps for common technical problems, aiming for first-contact resolution.
- Process payments, manage account changes, and assist with service upgrades or downgrades.
- Educate customers on self-service options and digital tools available through Optimum.
- Identify opportunities to recommend relevant products and services that meet customer needs.
- Maintain a clean, organized, and welcoming store environment.
- Adhere strictly to company policies, procedures, and service standards.
Required Skills
- Minimum of 1 year of customer service experience, preferably in a retail or call center environment.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Proficiency in using computer systems and navigating various software applications.
- Ability to work effectively in a fast-paced, customer-facing role.
- A positive attitude, empathy, and a genuine desire to help others.
Preferred Qualifications
- Previous experience in the telecommunications industry.
- Familiarity with Optimum products and services.
- Bilingual proficiency (English and Spanish) is a plus.
- High School Diploma or equivalent; some college coursework preferred.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Discounted Optimum services (internet, TV, phone, mobile).
- Employee assistance program and wellness initiatives.
- Opportunities for career growth and professional development within Altice USA.
- Paid training programs to enhance skills and product knowledge.
How to Apply
Click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!