About Company
90 Degree Design is a dynamic and innovative marketing and design agency based in Parker, Colorado. For over two decades, we’ve been at the forefront of helping businesses craft compelling narratives, build strong brands, and connect authentically with their target audiences. Our expertise spans a wide array of services including brand strategy, web design, graphic design, digital marketing, and content creation. We pride ourselves on a collaborative culture that fosters creativity, continuous learning, and a passion for delivering exceptional results for our diverse client portfolio. We believe that every brand has a unique story to tell, and our mission is to bring those stories to life through strategic and visually stunning communications. As we continue to expand our digital footprint and the brands we represent, we are seeking a highly motivated and experienced Remote Social Media Moderator to join our growing team. While our physical office is located in the vibrant community of Parker, CO, this role is designed to be fully remote, allowing you the flexibility to contribute from anywhere while still being an integral part of our agency’s success.
Job Description
We are seeking a highly skilled and proactive Remote Social Media Moderator to manage and cultivate the online presence for various brand accounts across multiple social media platforms. This pivotal role involves monitoring social media channels, engaging with online communities, and ensuring that all brand communications align with established guidelines and our clients’ strategic objectives. The ideal candidate will be adept at fostering positive interactions, identifying and escalating potential issues, and acting as the voice of our clients in the digital sphere. You will be responsible for creating a safe, inclusive, and engaging environment for online communities, responding to comments and messages with professionalism and brand-appropriate tone, and collecting valuable insights from user interactions.
This position requires a keen eye for detail, exceptional communication skills, and the ability to work autonomously in a fast-paced environment. You will work closely with our social media strategists, content creators, and client management teams to maintain brand consistency and uphold brand reputation. Your daily tasks will include active moderation, sentiment analysis, crisis management (when necessary), and contributing to reports on community engagement and performance. We are looking for someone who is not only passionate about social media but also understands the nuances of community building and brand advocacy. If you thrive on connection, possess a strong understanding of digital etiquette, and are committed to maintaining a positive online presence for diverse brands, we encourage you to apply and become a key player in our remote-first marketing team.
Key Responsibilities
- Monitor assigned social media channels (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok) in real-time for mentions, comments, messages, and engagement opportunities.
- Engage actively and appropriately with followers and customers, responding to comments and direct messages in a timely and on-brand manner.
- Enforce community guidelines and policies to ensure a safe and positive online environment.
- Identify and escalate sensitive issues, potential PR crises, or recurring negative feedback to the social media strategy team.
- Collaborate with content creators and strategists to ensure moderation efforts align with campaign goals and brand messaging.
- Track and report on key moderation metrics, community sentiment, and emerging trends.
- Participate in the development and refinement of social media moderation strategies and best practices.
- Stay up-to-date with social media platform changes, tools, and industry trends.
- Provide constructive feedback and insights from community interactions to inform content strategy and client services.
Required Skills
- 2+ years of experience in social media moderation or community management for brand accounts.
- Proven ability to manage multiple social media platforms simultaneously.
- Excellent written and verbal communication skills with impeccable grammar and spelling.
- Strong understanding of social media etiquette, trends, and platform-specific nuances.
- Ability to maintain a consistent brand voice and tone in all interactions.
- Experience with social media management and monitoring tools (e.g., Hootsuite, Sprout Social, Brandwatch).
- Exceptional problem-solving skills and ability to handle sensitive situations with discretion.
- Self-motivated, highly organized, and capable of working independently in a remote setting.
- High-speed internet connection and a dedicated home office setup.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Journalism, or a related field.
- Experience working within a marketing agency environment.
- Familiarity with graphic design tools (e.g., Canva, Adobe Creative Suite) for light content creation or adjustment.
- Bilingual or multilingual abilities are a plus, depending on client needs.
- Certifications in social media marketing or community management.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible remote work environment.
- Paid time off and company holidays.
- Opportunities for professional development and continuous learning.
- Collaborative and supportive team culture.
- Access to the latest social media tools and technologies.
- Retirement savings plan with company match.
How to Apply
If you are a proactive and experienced social media moderator looking to join a dynamic agency, we encourage you to apply! Please click on the application link below. While this is a general application portal for a company specializing in social moderation, it is the best avenue to demonstrate your qualifications for a remote social media moderator role. Ensure your resume highlights your experience with brand account moderation and community engagement.