About Company
Southern Sun Ikoyi Hotel is a renowned luxury hotel located in the heart of Victoria Island, Lagos. We are committed to providing exceptional service and creating memorable experiences for our guests. We pride ourselves on our diverse and talented team, offering a supportive and rewarding work environment. We strive to be a leader in sustainable hospitality practices, contributing positively to our community.
Job Description
We are seeking a highly motivated and professional Hotel Porter to join our team at Southern Sun Ikoyi Hotel. This role involves assisting guests with their luggage, providing excellent customer service, and maintaining a clean and organized environment. Living quarters are included as a part of this full-time position. The ideal candidate will be a team player with a positive attitude, strong communication skills, and a commitment to providing exceptional guest experiences. This role offers a unique opportunity to work in a dynamic and fast-paced environment within a luxurious hotel setting, coupled with the convenience of on-site accommodation. Your primary focus will be on ensuring the smooth and efficient movement of luggage and providing exceptional service to our valued guests. You’ll be interacting with people from diverse backgrounds and cultures, requiring strong interpersonal skills and adaptability. We offer extensive training to develop your skills and knowledge in the hospitality industry.
Key Responsibilities
- Assisting guests with luggage and transportation needs.
- Maintaining a clean and organized baggage storage area.
- Providing exceptional customer service and resolving guest inquiries promptly.
- Ensuring the safety and security of guest belongings.
- Following hotel policies and procedures.
- Collaborating with other hotel staff to ensure smooth operations.
- Maintaining a professional appearance and demeanor.
- Reporting any maintenance issues or security concerns.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to lift and carry heavy luggage.
- Ability to work independently and as part of a team.
- Attention to detail and organizational skills.
- Proficient in English (written and spoken).
Preferred Qualifications
- Prior experience in the hospitality industry.
- Knowledge of local area and transportation options.
- Fluent in additional languages.
- Experience working with a property management system (PMS).
Perks & Benefits
- Competitive salary and benefits package.
- On-site accommodation included.
- Opportunities for professional development and advancement.
- Meal allowances.
- Staff discounts on hotel services.
- A supportive and friendly work environment.
How to Apply
Click on the link below to apply for this exciting opportunity. Please submit your resume and cover letter outlining your relevant experience and qualifications.