About Company
Vodacom Mozambique is a leading telecommunications company that has been connecting communities and businesses across Mozambique since its inception. As part of the wider Vodacom Group, we are committed to driving digital transformation and providing innovative mobile and fixed-line communication solutions, including voice, data, and mobile money services, to millions of customers. Our mission extends beyond connectivity; we empower individuals and businesses, contributing significantly to the social and economic development of Mozambique. We pride ourselves on a culture of innovation, customer centricity, and a strong commitment to our employees’ growth and well-being. Joining Vodacom Mozambique means becoming part of a dynamic team dedicated to making a tangible difference in people’s lives through technology. We believe in fostering an inclusive environment where diverse talents can thrive, contributing to a shared vision of a digitally connected future for all Mozambicans.
Job Description
Are you an aspiring professional with a passion for building relationships and a drive to learn and grow in the fast-paced telecommunications industry? Vodacom Mozambique is excited to announce an exceptional opportunity for a highly motivated and enthusiastic individual to join our team as an Account Manager (Gestor de Contas). This entry-level role is specifically designed for ambitious candidates with no prior experience in account management, offering a comprehensive pathway to develop essential skills and kickstart a successful career.
As an Account Manager (Gestor de Contas), you will be instrumental in supporting our sales and client retention efforts, learning directly from experienced professionals. You will be at the forefront of understanding our clients’ needs, ensuring their satisfaction, and helping them leverage Vodacom’s cutting-edge products and services. This role is perfect for someone who is eager to connect with people, has excellent communication skills, and a natural ability to empathize and solve problems. You will gain invaluable experience in customer relationship management, sales strategy, product knowledge, and negotiation, all within a supportive and dynamic environment. We are looking for individuals who are proactive, eager to take initiative, and committed to continuous learning. If you are ready to embark on a challenging yet rewarding journey, where your contributions directly impact business growth and customer success, this opportunity is for you. We are investing in your future, providing all the necessary training and mentorship to transform your potential into expertise. Join us and become a key player in shaping the digital landscape of Mozambique!
Key Responsibilities
- Assist senior Account Managers in managing and growing client portfolios.
- Develop and maintain strong, long-lasting customer relationships.
- Understand client needs and objectives to propose suitable Vodacom products and services.
- Prepare sales presentations, proposals, and reports under guidance.
- Support sales activities, including lead generation and follow-up.
- Help resolve client inquiries and issues promptly and efficiently.
- Stay updated on industry trends and Vodacom's evolving product offerings.
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
- Participate in comprehensive training programs to enhance product knowledge and sales skills.
Required Skills
- Excellent verbal and written communication skills in Portuguese and English.
- Strong interpersonal skills with an ability to build rapport quickly.
- Proactive and self-motivated with a strong desire to learn and succeed.
- Customer-centric mindset and a passion for problem-solving.
- Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work effectively both independently and as part of a team.
- High level of integrity and professional conduct.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Sales, or a related field (or currently pursuing).
- Previous experience in customer service, retail, or a similar client-facing role (e.g., internships, volunteer work).
- A keen interest in the telecommunications or technology industry.
Perks & Benefits
- Competitive entry-level salary and performance-based incentives.
- Comprehensive training and development program tailored for career growth.
- Opportunities for mentorship from experienced industry leaders.
- Health and wellness benefits.
- A vibrant, inclusive, and supportive work environment.
- Direct impact on the digital transformation of Mozambique.
- Access to the latest telecommunications technologies and innovations.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV and cover letter highlight your passion for customer success and learning, and how your skills align with a dynamic role in telecommunications. We encourage early applications as we review on a rolling basis.