About Company
Vodacom Congo, a subsidiary of the Vodacom Group, is a leading telecommunications company in the Democratic Republic of Congo. Since its inception, Vodacom Congo has been at the forefront of connecting millions across the country, providing innovative mobile communication, data, and digital financial services like M-Pesa. We are committed to empowering individuals, businesses, and communities by bridging the digital divide and fostering economic growth through technology. Our dynamic and diverse team is passionate about driving digital transformation and delivering exceptional customer experiences. With a strong focus on innovation and community development, Vodacom Congo offers a vibrant environment where talent thrives, and contributions make a tangible impact on the lives of many Congolese citizens.
Job Description
We are seeking a highly creative and experienced UX/UI Designer with a strong emphasis on user flow optimization to join our innovative digital product team in Bukavu. In this pivotal role, you will be instrumental in shaping the user experience for Vodacom Congo’s diverse range of digital products and services, including mobile applications, web platforms, and M-Pesa functionalities. Your primary focus will be on mapping, analyzing, and designing intuitive and efficient user journeys that enhance usability, satisfaction, and conversion rates. You will work closely with product managers, developers, researchers, and other stakeholders to translate complex business requirements into elegant, user-centric designs. The ideal candidate will possess a deep understanding of human-centered design principles, a meticulous eye for detail, and a passion for creating seamless and delightful digital experiences for our Congolese customer base. This is an exciting opportunity to contribute to products that genuinely impact millions of users daily in a rapidly evolving market.
Key Responsibilities
- Conduct comprehensive user research, including interviews, surveys, and usability testing, to understand user behaviors, needs, and pain points, with a specific focus on user journeys and task completion.
- Map out current and ideal user flows, process flows, and customer journey maps to identify areas for improvement and opportunities for innovation across our digital ecosystem.
- Create wireframes, prototypes, and high-fidelity mockups for new features and product enhancements, ensuring all designs are optimized for clarity, efficiency, and aesthetic appeal.
- Collaborate closely with product managers, developers, and other designers throughout the entire product development lifecycle, from conceptualization to launch and post-launch iteration.
- Develop and maintain design systems, style guides, and UI kits to ensure consistency and scalability across all Vodacom Congo products.
- Present design concepts and rationale to stakeholders, articulating design decisions and gathering feedback effectively.
- Iterate on designs based on user feedback, analytics, and business objectives, maintaining a data-driven approach to design.
- Stay abreast of industry trends, best practices, and emerging technologies in UX/UI design, particularly those relevant to mobile-first and emerging markets.
- Advocate for the user throughout the design and development process, ensuring that user needs are at the forefront of every decision.
Required Skills
- Minimum of 4 years of professional experience as a UX/UI Designer, with a strong portfolio showcasing user flow optimization and product design.
- Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
- Demonstrated expertise in user research methodologies, usability testing, and data analysis.
- Solid understanding of human-centered design principles, information architecture, and interaction design.
- Ability to create detailed user flows, wireframes, and interactive prototypes.
- Experience working in an Agile/Scrum development environment.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate design concepts clearly to diverse audiences.
- Strong problem-solving abilities and a keen eye for detail.
Preferred Qualifications
- Bachelor’s degree in Human-Computer Interaction, Design, Computer Science, or a related field.
- Experience designing for mobile money platforms (e.g., M-Pesa) or other financial technology services.
- Familiarity with front-end development technologies (HTML, CSS, JavaScript) to understand technical feasibility.
- Proficiency in French and/or Swahili is a significant advantage.
- Experience working in the telecommunications sector or emerging markets.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance for you and your dependents.
- Generous paid time off and public holidays.
- Opportunities for professional development, training, and career advancement within Vodacom Group.
- Access to a dynamic and collaborative work environment.
- Employee discounts on Vodacom products and services.
- Contribution to a pension scheme.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume and portfolio (if applicable) are up-to-date and highlight your relevant experience in UX/UI design, especially concerning user flow optimization. We look forward to reviewing your application and exploring how your skills can contribute to Vodacom Congo’s continued success.