About Company
Sky UK is more than just a media and entertainment company; we are innovators, storytellers, and a driving force in digital technology. With millions of customers across Europe, we’re constantly pushing the boundaries of what’s possible, from award-winning content creation to cutting-edge broadcasting and connectivity solutions. Our state-of-the-art office at Leeds Dock is a vibrant hub of creativity and technological excellence, housing critical teams dedicated to developing and supporting the platforms that power our world-class services. We pride ourselves on a culture of inclusivity, collaboration, and continuous development, where every employee is encouraged to bring their unique perspective and grow their career. Joining Sky means becoming part of a diverse community that values bold ideas, empowers talent, and is committed to making a positive impact, both on our customers and in the communities we serve.
Job Description
Are you a proactive and customer-focused IT professional looking for an exciting opportunity to make a real impact? Sky UK is seeking a talented IT Support Staff member to join our dedicated technology team based at our dynamic Leeds Dock office. This is a pivotal hybrid role, offering the flexibility of working from home for part of the week while ensuring regular on-site collaboration to maintain our strong team synergy and hands-on support capabilities.
As IT Support Staff, you will be the first line of defence and a crucial resource for our internal employees, providing essential technical assistance and troubleshooting across a diverse range of hardware, software, and network environments. Your day-to-day will involve diagnosing and resolving technical issues efficiently, ensuring minimal disruption to our fast-paced operations. You’ll be supporting everything from desktop and laptop systems to mobile devices, collaboration tools, and our critical business applications. This role requires a keen problem-solver with excellent communication skills, capable of explaining complex technical concepts in an understandable way to non-technical users.
We are looking for someone who thrives in a challenging yet supportive environment, takes initiative, and is passionate about delivering exceptional user experiences. You’ll contribute to maintaining high standards of IT service delivery, assist with IT onboarding for new starters, manage asset inventories, and participate in IT projects to enhance our infrastructure and user capabilities. This is an incredible opportunity to grow your technical skills, work with cutting-edge technology, and develop your career within a company that truly invests in its people and leads the industry in innovation. If you’re ready to bring your expertise to a team that impacts millions of lives daily and helps keep the entertainment flowing, we encourage you to apply.
Key Responsibilities
- Provide first and second-line technical support to internal users via phone, email, and in-person.
- Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, mobile devices, and peripherals.
- Manage user accounts, permissions, and access to various systems and applications.
- Install, configure, and maintain operating systems (Windows, macOS) and a variety of business applications.
- Assist with network connectivity issues, including Wi-Fi, VPN, and local area networks.
- Document support issues, resolutions, and procedures accurately within a ticketing system.
- Participate in the onboarding and offboarding process, including equipment setup and user account provisioning.
- Conduct preventative maintenance and regular checks on IT equipment to ensure optimal performance.
- Contribute to IT projects, such as system upgrades, rollouts, and infrastructure improvements.
- Provide basic training and guidance to users on IT best practices and new technologies.
- Manage IT asset inventory, including tracking and procurement of new equipment.
Required Skills
- Minimum of 2 years of experience in an IT Support or Helpdesk role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong understanding of Microsoft Office 365 suite (Outlook, Word, Excel, Teams).
- Experience with Active Directory and user account management.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Excellent problem-solving and analytical skills.
- Outstanding verbal and written communication skills.
- Proven ability to provide exceptional customer service.
- Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Desk).
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
- Experience with mobile device management (MDM) solutions.
- Basic knowledge of scripting languages (e.g., PowerShell).
- Understanding of ITIL principles and practices.
- Experience supporting AV equipment and video conferencing systems.
Perks & Benefits
- Competitive annual salary and bonus scheme.
- Generous pension plan.
- Comprehensive private medical and dental insurance.
- Free Sky TV, broadband, and talk products.
- 25 days annual leave, plus public holidays, with the option to buy more.
- Access to a wide range of learning and development opportunities.
- Cycle to Work scheme and other transport benefits.
- Employee assistance programme for health and wellbeing support.
- On-site facilities including gym, cafes, and collaborative workspaces at Leeds Dock.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be directed to Sky UK’s company page on a reputable job board. From there, please search for relevant IT Support or Service Desk roles in Leeds and submit your application directly.