About Company
Nestled in the picturesque Yorkshire countryside, The Bridge Hotel & Spa is a historic 4-star establishment renowned for its elegant accommodation, award-winning AA Rosette cuisine, and luxurious spa facilities. We pride ourselves on offering an exceptional experience to every guest, whether they’re enjoying a relaxing spa day, a gourmet meal, or celebrating a special occasion. Our commitment to excellence is reflected in our dedicated team who create memorable moments through their passion for outstanding hospitality. We foster a supportive and engaging work environment where team members are valued and encouraged to grow professionally. Join our vibrant team and be part of a legacy of quality and guest satisfaction, contributing to the serene and upscale atmosphere that defines The Bridge Hotel & Spa.
Job Description
Are you passionate about delivering exceptional service and creating unforgettable experiences? The Bridge Hotel & Spa is seeking a dynamic and enthusiastic Hospitality Assistant to join our dedicated Resort Team. This isn’t just a job; it’s an opportunity to be at the heart of our guests’ unforgettable stays, ensuring every visit is seamless and enjoyable. As a Hospitality Assistant, you will play a crucial role across various departments, from warmly welcoming guests in our vibrant restaurant and bar areas to efficiently assisting with conferences, events, and the overall seamless operation of our resort. You’ll be the friendly face that brightens a guest’s day, the attentive ear that anticipates their needs, and the efficient hands that keep our operations running smoothly. We are looking for individuals who thrive in a fast-paced, luxury environment, possess a keen eye for detail, and are committed to upholding our high standards of service. You’ll gain invaluable experience in a diverse role, working alongside experienced professionals who are passionate about hospitality. This position offers fantastic scope for personal development and growth within our esteemed establishment. If you are a proactive, customer-focused individual with a positive attitude and a genuine desire to make a real impact on guest satisfaction, we encourage you to apply and become a valued member of The Bridge Hotel & Spa family.
Key Responsibilities
- Warmly welcome guests and assist with their needs across various resort departments, including reception, dining, and events.
- Serve food and beverages with excellent presentation and efficiency in our restaurant, bar, and event spaces.
- Maintain cleanliness and organization in all guest areas, ensuring a high standard of hygiene and presentation.
- Handle guest inquiries, requests, and feedback promptly and professionally, resolving issues to ensure guest satisfaction.
- Assist with the setup and breakdown of event spaces, ensuring all requirements are met.
- Process payments and handle cash/card transactions accurately.
- Collaborate effectively with kitchen, housekeeping, and other resort teams to ensure smooth operations.
- Adhere to all health, safety, and hygiene regulations and company policies.
- Contribute to a positive team environment and uphold the hotel's reputation for exceptional service.
Required Skills
- Excellent communication and interpersonal skills
- A passion for delivering outstanding customer service
- Ability to work effectively both independently and as part of a team
- Strong attention to detail and a proactive approach to tasks
- Ability to work flexible hours, including evenings, weekends, and holidays
- Basic numeracy and literacy skills
Preferred Qualifications
- Previous experience in a hospitality or customer service role (even if informal)
- Knowledge of food and beverage service standards
- Experience working in a hotel or resort environment
- Relevant certifications (e.g., Food Hygiene Certificate)
Perks & Benefits
- Competitive salary and gratuities
- Opportunities for professional development and career progression within a luxury setting
- Generous staff discounts on hotel accommodation, dining, and spa treatments
- Complimentary meals during shifts
- Free on-site parking
- A supportive and friendly work environment
- Access to employee assistance programs
- Statutory holiday entitlement
How to Apply
To express your interest in this exciting opportunity, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to The Bridge Hotel & Spa family.