About Company
The Wetherby Whaler is an iconic and beloved chain of traditional fish and chip restaurants and takeaways, deeply rooted in Yorkshire’s culinary heritage since 1969. With a long-standing reputation built on unwavering quality, the freshest ingredients, and exceptional customer service, we pride ourselves on serving delicious, sustainably sourced fish and chips to our loyal patrons across the region. Our Wetherby branch isn’t just a takeaway; it features a spacious and popular cafe section, offering a warm, inviting, and comfortable atmosphere where guests can relax and enjoy our classic dishes, alongside a delightful selection of hot and cold beverages, light bites, and tempting desserts. We are a proudly family-friendly establishment committed to fostering a welcoming and positive environment for both our cherished customers and our dedicated team members. Joining the Wetherby Whaler means becoming part of a community that values tradition, quality, and outstanding service. Come be a part of our continuing legacy of hospitality and culinary excellence.
Job Description
Are you passionate about delivering outstanding customer service with a genuine smile? Do you thrive in a bustling, friendly cafe environment where every day brings new opportunities to create memorable experiences for guests? Wetherby Whaler is actively seeking an enthusiastic, detail-oriented, and dedicated Food Service Worker to join our vibrant cafe team right here in Wetherby, Leeds. In this dynamic and vital role, you will be at the very heart of our cafe’s daily operations, playing a crucial part in ensuring every guest enjoys a delightful and seamless dining experience. Your responsibilities will be varied and engaging, ranging from warmly greeting customers and accurately taking orders, to expertly serving our delicious food and beverages, efficiently processing payments, maintaining impeccable cleanliness standards, and assisting with light food preparation. This position offers a fantastic opportunity to become an integral and valued part of a well-loved local establishment with a rich history, where your contributions directly impact our customers’ satisfaction and our reputation for excellence. We deeply value teamwork, a proactive and positive attitude, and an unwavering commitment to maintaining our high standards of service, food quality, and hygiene. If you are a motivated individual with a keen eye for detail, a passion for hospitality, and a desire to work in a supportive, fast-paced, and bustling environment, where your efforts are truly appreciated, we warmly encourage you to apply today and become a part of the Wetherby Whaler story.
Key Responsibilities
- Greet customers warmly, take food and beverage orders accurately, and process payments efficiently using a POS system.
- Serve food and drinks to customers at tables and counter, ensuring presentation standards are met.
- Prepare simple food items such as sandwiches, salads, and desserts, following established recipes and hygiene guidelines.
- Maintain cleanliness and hygiene standards in the cafe area, including tables, counters, floors, and equipment.
- Wash dishes, cutlery, and cooking utensils, and ensure they are properly stored.
- Restock inventory for condiments, beverages, and other cafe supplies as needed.
- Assist with opening and closing procedures, including setting up and tidying the cafe.
- Handle customer inquiries, feedback, and complaints professionally and courteously.
- Collaborate effectively with kitchen staff and other team members to ensure smooth service.
- Adhere to all health and safety regulations and food hygiene standards.
Required Skills
- Excellent customer service and communication skills.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and cleanliness.
- Basic numeracy for cash handling and order processing.
- Reliable and punctual with a strong work ethic.
- Ability to work both independently and as part of a team.
- Positive attitude and willingness to learn.
Preferred Qualifications
- Previous experience in a cafe, restaurant, or similar food service role.
- Basic Food Hygiene Certificate (Level 1 or 2).
- Experience operating a Point of Sale (POS) system.
- Familiarity with health and safety regulations in a catering environment.
Perks & Benefits
- Competitive hourly wage.
- Opportunities for training and career development.
- Generous staff discount on food.
- Friendly and supportive team environment.
- Regular working hours.
- Free on-site parking (where available).
- Employee recognition programs.
How to Apply
If you are eager to join the Wetherby Whaler family and contribute to our tradition of excellence, we encourage you to apply today! Please click on the application link below to submit your application. We look forward to reviewing your details.