About Company
MCNet is a leading Mozambican Internet Service Provider (ISP) and comprehensive IT solutions company, committed to connecting businesses and communities across the nation. With a strong presence in Maputo, MCNet has been at the forefront of delivering reliable internet connectivity, advanced networking solutions, and robust IT support services to a diverse client base, ranging from small businesses to large corporations. We pride ourselves on innovation, customer-centric service, and a dynamic work environment that fosters growth and continuous learning. At MCNet, we believe in nurturing talent and providing opportunities for individuals to kickstart their careers in the exciting and ever-evolving field of information technology. Join our team and be part of a company that is shaping Mozambique’s digital future.
Job Description
Are you passionate about technology and eager to start your career in Information Technology, even if you have no prior professional experience? MCNet is seeking a highly motivated and enthusiastic IT Officer (Oficial de TI) to join our growing team in Maputo. This is an unparalleled entry-level opportunity designed for individuals who possess a foundational understanding of IT concepts, a strong desire to learn, and an unwavering commitment to problem-solving and customer support. If you’re a recent graduate, a self-taught tech enthusiast, or simply someone looking to transition into the IT field, we encourage you to apply.
As an IT Officer with no prior experience required, you will be mentored by experienced professionals and gain hands-on exposure to a wide range of IT functions. Your role will be crucial in ensuring the smooth operation of our internal IT infrastructure and providing essential support to our employees and clients. We are looking for someone who is a quick learner, proactive, possesses excellent communication skills, and is dedicated to providing outstanding service. This position is a fantastic stepping stone for building a solid career foundation in IT, offering a supportive environment where your curiosity and dedication will be highly valued. You will be instrumental in maintaining our technological backbone, directly contributing to our company’s efficiency and success. We understand that everyone starts somewhere, and we are committed to providing the training and resources necessary for you to thrive and grow within MCNet. Embrace this chance to turn your passion into a profession and contribute to a company that values innovation and development.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network issues, both internally and for clients.
- Assist with the installation, configuration, and maintenance of computer systems, printers, and other IT equipment.
- Perform routine system checks, updates, and basic troubleshooting to ensure optimal performance.
- Support users with common software applications, including Microsoft Office Suite and internal business tools.
- Help maintain accurate inventory records of IT assets and software licenses.
- Assist in basic network monitoring and contribute to identifying potential connectivity issues.
- Document IT procedures, solutions, and user guides clearly and concisely.
- Participate in ongoing training and development programs to enhance technical skills and knowledge.
- Collaborate effectively with team members to resolve complex IT challenges and improve service delivery.
- Adhere to company IT policies and security protocols to protect data and systems.
Required Skills
- Basic knowledge of computer hardware and software (Windows OS, Microsoft Office applications).
- Strong problem-solving aptitude and analytical thinking skills.
- Excellent verbal and written communication skills in Portuguese and English.
- Exceptional willingness to learn and adapt to new technologies.
- High level of integrity, reliability, and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Customer-focused mindset with a commitment to providing excellent support.
Preferred Qualifications
- Vocational training or a diploma in Information Technology, Computer Science, or a related field (even if no prior professional experience).
- Basic understanding of networking concepts (TCP/IP, Wi-Fi).
- Familiarity with IT ticketing systems or helpdesk operations.
- Any personal projects or self-study in IT (e.g., building a PC, setting up a home network).
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health insurance.
- Opportunities for professional development and certified training programs.
- Mentorship from experienced IT professionals.
- A supportive and collaborative work environment.
- Exposure to a diverse range of cutting-edge technologies.
- Contribution to a leading Mozambican technology company.
How to Apply
If you are a highly motivated individual ready to launch your career in IT and meet the requirements listed, we encourage you to apply! Please click on the link below to submit your application directly. We look forward to reviewing your profile.