About Company
Nestled in the heart of Centretown, Ottawa, the Lord Elgin Hotel stands as a landmark of elegance and hospitality since 1941. As an iconic Ottawa institution, we pride ourselves on delivering an unparalleled guest experience, combining historic charm with modern amenities. Our dedicated team is the cornerstone of our success, creating a welcoming and sophisticated environment for visitors from around the globe. We believe in fostering talent, encouraging growth, and celebrating our team members who embody our commitment to excellence and genuine service.
Job Description
Are you passionate about hospitality and eager to launch your career in a dynamic and supportive environment? The Lord Elgin Hotel is seeking enthusiastic and customer-focused individuals to join our team as a Hotel Front Desk Trainee with flexible schedules. This is an exceptional entry-level opportunity to learn the intricacies of hotel operations from the ground up, working alongside experienced professionals in a vibrant Centretown setting. As a Trainee, you will gain hands-on experience in all aspects of front desk operations, including guest check-in/check-out, reservations, concierge services, and resolving guest inquiries. We are looking for individuals who are quick learners, possess excellent communication skills, and are dedicated to providing outstanding guest service. This role is perfect for those who thrive in a fast-paced environment and are excited to become the welcoming face of our distinguished hotel. With flexible scheduling options, we aim to accommodate various availabilities while ensuring comprehensive training and professional development.
Key Responsibilities
- Learn and perform guest check-in and check-out procedures efficiently and courteously.
- Assist guests with reservations, modifications, and cancellations, ensuring accuracy.
- Provide comprehensive information about hotel services, facilities, and local attractions.
- Handle guest inquiries, requests, and concerns promptly and professionally, striving for guest satisfaction.
- Process payments, manage cash handling, and maintain accurate billing records.
- Operate the hotel's property management system (PMS) and other front office software.
- Collaborate with other hotel departments (housekeeping, maintenance, concierge) to ensure seamless guest experiences.
- Maintain a clean, organized, and welcoming front desk area.
- Adhere to all hotel policies, procedures, and safety guidelines.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Proficiency in basic computer applications.
- Ability to multitask and work effectively in a fast-paced environment.
- A positive attitude and a strong desire to learn and grow within the hospitality industry.
- Reliability and punctuality.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service role (retail, food service, etc.).
- Familiarity with Centretown, Ottawa, and local attractions.
- Proficiency in a second language (e.g., French).
Perks & Benefits
- Comprehensive training and professional development opportunities.
- Employee discounts on hotel stays and services.
- Opportunities for career advancement within a prestigious hotel.
- A supportive and collaborative team environment.
- Access to a dynamic and vibrant workplace in Centretown, Ottawa.
- Contribution to a renowned Ottawa landmark's legacy.
- Flexible scheduling options to support work-life balance.
How to Apply
If you are eager to embark on a rewarding career in hospitality and become a valued member of the Lord Elgin Hotel family, we encourage you to apply today! Please ensure your resume highlights your customer service experience and your enthusiasm for learning. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Click on the link below to apply for this job.