About Company
MTN Nigeria is part of the MTN Group, a leading emerging market mobile operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are a dynamic and innovative telecommunications company committed to providing exceptional network coverage and unparalleled customer service across Nigeria. With millions of subscribers, we strive to connect people, foster growth, and enrich lives through cutting-edge technology and a dedicated team. Join us in shaping the future of connectivity.
Job Description
Are you passionate about helping people and eager to kickstart a rewarding career in customer service? MTN Nigeria is seeking enthusiastic and customer-focused individuals to join our vibrant team as Call Centre Agents in Ebute-Metta, Lagos. This is an excellent opportunity for highly motivated individuals who are committed to delivering outstanding service and contributing to our mission of connecting Nigeria. Full, comprehensive training will be provided to ensure you have all the tools and knowledge necessary to succeed in this role, making it ideal for those new to the call centre environment or looking to make a career switch.
As a Call Centre Agent, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a positive experience with MTN. You will be instrumental in addressing customer concerns related to products, services, billing, technical support, and general information, demonstrating empathy and efficiency in every interaction. We believe in empowering our employees, and this role offers not just a job, but a pathway to professional development within a leading telecommunications company. If you’re a quick learner with excellent communication skills and a desire to make a difference, we encourage you to apply and grow with us.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls in a timely and professional manner.
- Identify customer needs, clarify information, research every issue, and provide solutions or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
- Proactively learn about MTN products, services, and policies to effectively assist customers.
- Escalate complex issues to appropriate departments for further resolution.
- Adhere to company guidelines and policies regarding customer interactions.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong listening skills and the ability to empathize with customers.
- Problem-solving aptitude and ability to handle difficult situations gracefully.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
- Ability to multi-task, set priorities, and manage time effectively.
- A positive attitude and a commitment to customer satisfaction.
- High school diploma or equivalent.
Preferred Qualifications
- OND/HND/BSc in any discipline.
- Prior experience in a customer service environment (even non-call centre roles).
- Familiarity with CRM systems and practices.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary package.
- Performance-based bonuses.
- Health and wellness programs.
- Opportunities for career advancement within MTN Nigeria.
- A supportive and dynamic work environment.
- Access to the latest telecommunication technologies.
How to Apply
Ready to connect with a career that matters? We invite all qualified candidates to submit their applications by clicking on the link below. Please ensure your resume is up-to-date and highlights your communication skills and enthusiasm for customer service. We look forward to reviewing your application!