About Company
TK Maxx is part of TJX Europe, the leading off-price retailer of apparel and home fashions in the UK and Ireland. We offer an ever-changing assortment of high-quality, branded merchandise at amazing value, every single day. Our unique ‘treasure hunt’ shopping experience means no two visits are ever the same, keeping our customers excited and coming back for more. With stores across the UK and Europe, we are a dynamic, fast-paced retail environment where talent is nurtured, and careers thrive. We believe in providing our associates with opportunities for growth, fostering a culture of teamwork, respect, and diversity. Join a company where every day brings new challenges and rewards, and where your contribution genuinely makes a difference to our success. We are committed to creating a workplace that reflects the diverse communities we serve, ensuring an inclusive environment for all associates.
Job Description
Are you a seasoned retail leader with a passion for driving operational excellence and customer satisfaction? TK Maxx, a beloved and leading off-price retailer, is seeking a dynamic and results-oriented Retail Support Manager for our vibrant Outlet Store in the Glasgow area. This is a pivotal role where you will be instrumental in ensuring the smooth and efficient operation of our outlet, maintaining our high standards of service, and maximizing sales potential.
As a Retail Support Manager, you will be a key player in supporting the Store Manager, overseeing various aspects of store operations from inventory management and visual merchandising to associate training and customer service protocols. You will be responsible for implementing strategic initiatives to enhance the customer shopping experience, optimize store performance, and maintain a compelling retail environment that embodies the TK Maxx brand. This role is ideal for an individual who thrives in a fast-paced, high-volume setting, possesses exceptional leadership qualities, and is adept at problem-solving and process improvement. You will lead by example, inspiring your team to achieve sales targets, uphold operational standards, and deliver an outstanding ‘treasure hunt’ experience to every customer.
We are looking for someone who can adapt quickly to changing priorities, has a keen eye for detail, and is committed to fostering a positive and productive work environment. Your ability to analyze trends, manage resources effectively, and communicate clearly will be crucial to your success. You’ll contribute to an inclusive culture where every team member feels valued and empowered to contribute their best. If you’re ready to take on a challenging yet rewarding role where your expertise will directly contribute to the success of a globally recognized retail brand, we encourage you to apply. This is an incredible opportunity to advance your career with a company that truly values its people and offers extensive opportunities for development.
Key Responsibilities
- Assist the Store Manager in overseeing all daily store operations, ensuring efficiency and adherence to company policies and procedures.
- Drive sales performance through effective merchandising, stock management, and strategic promotional execution.
- Recruit, train, mentor, and motivate a diverse team of retail associates, fostering a positive and high-performance culture.
- Ensure exceptional customer service is consistently delivered, handling customer feedback and resolving issues promptly and professionally.
- Manage inventory control, stock replenishment, and implement robust loss prevention strategies to minimize shrink and maximize product availability.
- Implement and maintain visual merchandising standards to create an inviting and exciting 'treasure hunt' shopping environment.
- Conduct regular store audits and implement corrective actions to ensure compliance with operational, safety, and hygiene standards.
- Analyze sales data, market trends, and competitor activities to identify opportunities for growth and improve overall store performance.
- Support with scheduling, payroll administration, and other general administrative tasks as required by the Store Manager.
- Uphold company values and promote a culture of diversity, inclusion, and teamwork across all levels of the store operation.
Required Skills
- Minimum of 3 years of progressive experience in retail management, preferably within an outlet, department store, or high-volume retail environment.
- Proven track record of leading, developing, and motivating large teams to achieve sales and operational targets.
- Strong understanding of retail Key Performance Indicators (KPIs), inventory management, and effective loss prevention techniques.
- Excellent communication, interpersonal, and advanced problem-solving skills.
- Ability to work in a fast-paced, dynamic retail environment with varying shifts, including weekends, evenings, and holidays.
- Proficiency in retail Point-of-Sale (POS) systems and standard computer applications (e.g., Microsoft Office Suite).
Preferred Qualifications
- Experience working within a multi-brand or off-price retail model.
- Demonstrated ability to inspire and build strong team morale, fostering a collaborative work environment.
- Proficiency in visual merchandising techniques and store layout optimization to enhance customer experience.
- A degree or certification in Retail Management, Business Administration, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonus scheme.
- Generous associate discount across TJX Europe brands (TK Maxx, Homesense).
- Comprehensive training and development programs designed to foster career growth.
- Extensive opportunities for career progression within a global retail company.
- Paid time off and comprehensive holiday entitlement.
- Employee assistance program for personal and professional support.
- Contributory pension scheme to support your financial future.
- Life assurance and critical illness cover.
How to Apply
Ready to lead and inspire in a dynamic retail environment? We invite you to explore this exciting opportunity. Please click on the application link below to submit your resume and cover letter. We look forward to hearing from passionate individuals eager to contribute to the success of TK Maxx.