About Company
GIG Logistics is a leading indigenous logistics company in Nigeria, renowned for its innovative approach to supply chain management and package delivery. With a vast network spanning across Nigeria, Ghana, and the USA, we are dedicated to providing seamless, efficient, and reliable logistics solutions to individuals and businesses alike. Our commitment to technology, customer satisfaction, and operational excellence has positioned us as a trailblazer in the African logistics landscape. At GIG Logistics, we don’t just deliver packages; we connect people and power commerce, constantly striving to exceed expectations and set new industry standards. Join our dynamic team and be a part of a company that is shaping the future of logistics and impacting economies.
Job Description
Are you a highly organized and proactive individual with a passion for logistics and a knack for problem-solving? GIG Logistics is seeking a dedicated Logistics Dispatcher to join our bustling Suleja operations. In this pivotal role, you will be the linchpin of our daily transport operations, ensuring the timely and efficient dispatch and tracking of deliveries across Suleja and its environs. You will manage a fleet of drivers, optimize routes for maximum efficiency, communicate effectively with customers regarding their shipments, and expertly resolve any operational challenges that may arise. This is an excellent opportunity for someone who thrives in a fast-paced environment, possesses strong communication skills, and is committed to delivering exceptional service. Your ability to think on your feet, prioritize tasks, and maintain composure under pressure will be critical to your success in ensuring smooth and reliable delivery services. If you’re ready to contribute to a company that values efficiency, reliability, and customer satisfaction, we encourage you to apply and help us keep the wheels of commerce turning smoothly.
Key Responsibilities
- Plan, coordinate, and dispatch delivery vehicles and drivers daily to ensure optimal route efficiency and timely deliveries within Suleja, Abuja, and surrounding areas.
- Monitor real-time delivery progress using tracking software and communicate proactive updates or potential delays to customers and relevant internal departments.
- Address and resolve driver issues, delivery exceptions, and customer complaints promptly and professionally, escalating as necessary.
- Maintain accurate and detailed records of all dispatch activities, including delivery manifests, driver logs, vehicle maintenance schedules, and service reports.
- Collaborate closely with the warehouse, inventory, and customer service teams to streamline operations and enhance overall service delivery.
- Ensure strict compliance with all local and national transportation regulations, company policies, and safety standards for all fleet operations.
- Conduct daily briefings with drivers to communicate operational plans, safety reminders, performance expectations, and any new procedures.
- Prepare comprehensive daily and weekly dispatch reports for management review, highlighting key performance indicators and operational insights.
- Assist in the onboarding and continuous training of new drivers on company procedures, dispatch systems, and customer service protocols.
Required Skills
- Minimum of 2 years of progressive experience in logistics, dispatch, or transportation coordination, preferably within a fast-paced environment.
- Proven ability to manage and optimize delivery routes for maximum efficiency and cost-effectiveness.
- Strong geographical knowledge of Suleja, Abuja, and surrounding regions is essential.
- Excellent communication and interpersonal skills, both verbal and written, with the ability to articulate clearly and professionally.
- Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work effectively under pressure, handle multiple tasks simultaneously, and adapt to changing priorities.
- Strong problem-solving aptitude with a calm and professional demeanor.
- High school diploma or equivalent; further education is a plus.
Preferred Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Experience with industry-specific dispatch platforms or transport management systems (TMS).
- Knowledge of local and national transportation regulations in Nigeria, including vehicle maintenance and safety standards.
- Valid driver's license with a clean driving record.
- Previous experience with GIG Logistics or a similar large-scale courier/logistics company.
Perks & Benefits
- Competitive salary and attractive performance-based incentives.
- Comprehensive health insurance package to ensure your well-being.
- Significant opportunity for professional growth and career advancement within a leading logistics company.
- Access to ongoing training and development programs to enhance your skills and knowledge.
- A supportive, dynamic, and collaborative work environment where teamwork is valued.
- Employer contributions to a pension scheme for your future financial security.
- Generous paid time off and public holidays.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience in logistics and dispatch operations, including any specific software proficiencies. We look forward to reviewing your application and potentially welcoming you to the GIG Logistics family!